MELANNIE CEVALLOS
Vancouver,Canada
Summary
Dedicated Bachelor of Arts student in business communication seeking to collaborate with my knowledge the income of a company. Ready to use my skills and passion to further a company's mission. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience. Customer-focused Retail Solid understanding of retail dynamics and customer service standards.
Overview
5
5
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Knix
Vancouver, British Columbia
05.2023 - Current
- Assisted customers with finding the right product for their needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
RETAIL SALES ASSOCIATE
Victoria's Secret
Vancouver, British Columbia
08.2022 - 04.2023
- Evaluated customer needs and make appropriate product recommendations
- Helped customers by answering questions and locating merchandise
- Used POS system to complete sales and process customer transactions
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Social Media Intern
Florecer EC
Quito, Ecuador
03.2022 - 06.2022
- Established census track data to build solid profile of target market
- Engaged with and responded to online audience through relevant comments.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Researched emerging trends in the industry and identified new opportunities for promoting our products.
- Updated company profiles regularly by incorporating relevant keywords into descriptions.
Social Media Intern
Magus Handicraft
Quito, Ecuador
08.2019 - 02.2022
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
- Managed customer service inquiries on social media platforms in a timely manner.
- Control of the website of https://www.magus.com.ec/I
- Organized online events and contests to engage current customers and attract new ones.
RETAIL SALES ASSOCIATE
Joytech SA
Quito, Ecuador
01.2019 - 01.2021
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Utilized strong customer service skills to meet and exceed sales goals
- Provided in-depth information on product features so customers could make educated buying decisions
- Help customers load purchased equipment when necessary.
Education
HIGH SCHOOL DIPLOMA -
Unidad Educativa Seneca
BACHELOR OF ARTS -
University Canada West
Skills
- Adaptability
- Verbal Communication
- Listening Skills
- Problem-Solving
- Customer Service
- Product Recommendations
- Cash Handling
- Product knowledge
Languages
- Spanish, Native
- English, Advanced
Timeline
RETAIL SALES ASSOCIATE
Knix
05.2023 - Current
RETAIL SALES ASSOCIATE
Victoria's Secret
08.2022 - 04.2023
Social Media Intern
Florecer EC
03.2022 - 06.2022
Social Media Intern
Magus Handicraft
08.2019 - 02.2022
RETAIL SALES ASSOCIATE
Joytech SA
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Unidad Educativa Seneca
BACHELOR OF ARTS -
University Canada West
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