Mahsa Rezaeian Bajgiran
toronto
Summary
Proven leader and adept at cash handling, I was chosen as a Seasonal Cash Lead in September 2025 after just a few months of employment at Bath & Body Works. Impressed by my performance during the holiday season, I was made permanent in January 2026. In November 2025, I was honored as Employee of the Month for my dedication and outstanding contributions. I significantly enhanced customer service and sales by fostering strong customer relationships and streamlining cashier training. Recognized for exceptional team leadership and achieving a 72% email capture rate, I consistently demonstrated problem-solving skills and a commitment to excellence, making a measurable impact on the team's success.
Overview
1
1
year of professional experience
Work History
Sales Associate
Knix
11.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cash Lead
Bath & Body Works
05.2024 - Current
- Streamlined cashier training materials to maximize ease of learning for new employees, reducing ramp-up time significantly.
- Coordinated employee schedules for optimal coverage during peak business hours, leading to improved customer service ratings.
- Mentored new cashiers, providing thorough training on company policies and procedures.
- Served as a trusted resource for colleagues seeking guidance on complex transactions or policy-related matters.
- Recognized as Employee of the Month (November) as a Cash Lead, achieving a 72% email capture rate, ranking 2nd in the district. Successfully improved store email capture from 68% through effective coaching and peer support.
Education
High School Diploma -
Danesh Yaran Razavi
Mashhad, Iran06-2019
Skills
- Cash handling
- Customer service
- Problem-solving skills
- Team leadership
Languages
Timeline
Sales Associate
Knix
11.2024 - Current
Cash Lead
Bath & Body Works
05.2024 - Current
High School Diploma -
Danesh Yaran Razavi
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