Dedicated and customer-focused Sales Associate with over 1.5 years of experience in retail environments. Skilled in delivering exceptional customer service, driving sales, and maintaining visual merchandising standards. Proven ability to connect with customers, consult on their needs, and close sales while adhering to operational guidelines. Adaptable, organized, and motivated to contribute to the continued success of a global brand.
- Created a comfortable and uplifting end-to-end experience for all Knix customers.
- Ensured all products were merchandised effectively to reflect the brand and drive sales.
- Actively listened to customer preferences and recommended products they'll be sure to love.
- Led product fittings to ensure customers buy the correct size the first time.
- Facilitate purchases through the POS system.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Created informative and entertaining posts for the organization's Instagram page.
- Conducted daily updates to social media profiles to boost the organization's online presence.
- Responded to comments, posts, and questions.
- Researched relevant industry trends to develop engaging, topical social media content.
- Handled 60+ calls daily, gathering opinions from the existing customer base.
- Utilized product knowledge and customer protocols to maintain a courteous customer relationship.
- Resolved customer disputes in a timely fashion