Megan McEwen
Prince George,BC
Summary
Proven leader and innovator, adept in organizational skills and problem-solving, significantly enhanced patient satisfaction and streamlined operations at Hart Dental. Excells in team leadership and effective communication, achieving compliance and maximizing efficiencies. Skilled in computer applications, demonstrating adaptability and a keen attention to detail without compromising confidentiality or service quality.
Overview
10
10
years of professional experience
Work History
Trust Accounts Examination Officer
Canada Revenue Agency
Prince George, BC
11.2021 - Current
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Upheld respect and confidentiality while communicating and working with taxpayers and their authorized representatives.
- Obtained payroll and GST books and records to conduct examinations of the accuracy of and compliance with their tax deducting and remitting responsibilities.
- Was required to efficiently manage own time and balance the scheduling of multiple accounts/examinations.
- Traveled both in town and out of town to conduct examinations, all while maintaining strict confidentiality protocols.
Dental Office Manager
Hart Dental
Prince George, BC
11.2020 - 11.2021
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Improved patient intake process, making it more efficient and reducing wait times.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Dental Office Manager
Family Dental Care
Prince George, BC
09.2014 - 10.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Education
Certificate - Medical Office Assistant
College of New Caledonia
Prince George11.2011
High School Diploma -
Kelly Road Secondary School
Prince George, BC06.2008
Skills
- Problem-Solving
- Organizational Skills
- Innovation and Creativity
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Service
- Computer Skills
- Adaptability and Flexibility
- Attention to Detail
- Effective Communication
Timeline
Trust Accounts Examination Officer
Canada Revenue Agency
11.2021 - Current
Dental Office Manager
Hart Dental
11.2020 - 11.2021
Dental Office Manager
Family Dental Care
09.2014 - 10.2020
Certificate - Medical Office Assistant
College of New Caledonia
High School Diploma -
Kelly Road Secondary School