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OMOTOLANI SALAU
Brampton,Canada
Summary
Experienced professional with a comprehensive skill set developed in a structured environment, including effective communication and problem-solving.
Seeking to transition into a new field to utilize these transferrable skills for innovative and efficient solutions. Committed to contributing to team success and organizational growth through adaptable and strategic thinking.
Offering a detail-oriented and organized approach, with a readiness to learn and grow in a structured environment. Brings a foundation in analytical thinking and effective communication, with the ability to quickly adapt to new procedures and protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trust Account Examination Officer/Collection Officer
Canada Revenue Agency
01.2023 - Current
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations.
- Managed a high-volume caseload while providing exceptional service and meeting performance targets consistently.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Developed customized payment plans tailored to individual financial situations, increasing likelihood of repayment.
Team Lead- Direct Support Worker
REENA
01.2019 - 01.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Educational Assistant
Halton Catholic District School Board
01.2020 - 01.2022
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Participated in parent-teacher conferences to discuss student progress, address concerns, and develop strategies for academic success.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
Education
Paralegal Diploma Program -
Seneca College
01.2023
Bachelors of Arts with Honors - Law and Society
York University
01.2022
Developmental Service Worker Diploma -
CLI College of Business, Health and Technology
01.2019
Skills
- Concise Written Communication
- Effective Data Analysis Skills
- Collaborative Team Player
- Experienced in Legal Research Techniques
- Work coordination
- Strong negotiation skills
- Customer focus
- First aid and safety
Awards
Best Placement Student, CLI College Business Health and Technology, 06/30/18, Awarded by the school after the completion of a Developmental Worker Certificate program.
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Interests
Timeline
Trust Account Examination Officer/Collection Officer
Canada Revenue Agency
01.2023 - Current
Educational Assistant
Halton Catholic District School Board
01.2020 - 01.2022
Team Lead- Direct Support Worker
REENA
01.2019 - 01.2023
Bachelors of Arts with Honors - Law and Society
York University
Developmental Service Worker Diploma -
CLI College of Business, Health and Technology
Paralegal Diploma Program -
Seneca College
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