Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Qasim Saeed Bhatti

Binbrook,Canada

Summary

Resourceful professional with diversified experience in the government sector, sales, and marketing. Highly experienced in government operations and public administration. Proven track record in policy development, strategic planning, and program management. Possess a unique ability to understand consumer behavior, leverage analytics for insights, and drive brand growth. Proven record of creating innovative solutions that meet business objectives, while enhancing customer engagement and loyalty.

Overview

24
24
years of professional experience

Work History

Trust Account Examination Officer

Canada Revenue Agency
Hamilton, Canada
10.2021 - Current
  • Organize, schedule and examine taxpayer’s books, records, and supporting documentation pertaining to unreported income, taxable benefits, and other amounts deducted or held in trust
  • Examine accounting documents to determine amounts outstanding with respect to the legislation administered by the Canada Revenue Agency
  • Ensure proper deducting, remitting, and reporting of payroll taxes, CPP, EI, employer-provided benefits, and other employment income, as required by the provisions of the ITA
  • Input data into mainframe and software applications to support examination findings, determine assessment amounts including penalty and interest owing, prepare reports, information slips and provide the taxpayer with documentation of examination results

Trust Compliance Officer

Canada Revenue Agency
Hamilton, Canada
11.2020 - 10.2021
  • Addressed missing returns, missing remittances, T4 difference / balance review events, and attempted to resolve the arrears (both assessed and unassessed) by using 'soft' collection tactics
  • Contributed to the CRA’s response to the COVID-19 pandemic by supporting the delivery of critical services and the resumption of CRA programs
  • Worked on TWS files to ensure that employers get the subsidy during diffcult time of COVID-19
  • Worked on different CEBVIP files using SA Database in order to achieve organizational objectives and results

Taxpayer Services Agent

Canada Revenue Agency
Hamilton, Canada
07.2020 - 11.2020
  • Demonstrated flexibility to support CRA programs and services as required by the CRA’s response to COVID-19
  • Helped building and maintaining well-being in the workplace by promoting and using available tools, resources and information
  • Responded to a variety of inquiries related to tax matters, CRA administered programs and related accounts

CERB/CEWS Call Centre Agent

Canada Revenue Agency
Hamilton, ON
06.2020 - 07.2020
  • Assisted taxpayers by answering queries related to eligibility, payment periods, and applications for benefit programs initiated by the government during the time of COVID-19.

Collection Contact Officer

Canada Revenue Agency
Hamilton, Canada
01.2017 - 07.2020
  • Acted in accordance with the legislation, policies and procedures to engage in discussions with businesses, taxpayers, their representatives, and third parties to gather information and documents to help resolve their compliance issues and tax debts
  • Reviewed and analyzed taxpayer accounts to establish filing, reporting, and payment deficiencies
  • Analyzed taxpayer information to establish hardship, ability to pay, and identify sources of recovery
  • Initiated and followed through with all legal actions until completion in accordance with Agency policies
  • Made recommendations for relief considering fairness provisions, or write-offs

CVITP Volunteer

Volunteer
Hamilton, Ontario
01.2017 - 04.2018
  • Helped seniors, new immigrants, students, and low-income families on a one-on-one basis, and accurately completed their personal income tax returns.

Peer Tutor

Mohawk College
Hamilton, Canada
09.2016 - 12.2016
  • Helped and facilitated the learning as a guide and coach to assist students to become successful, independent learners
  • Acted as a “model student”, demonstrating successful organizational and learning strategies as well as other “good student behaviors”
  • Played an active role in marketing the Learning Support Center by delivering presentations about the services offered by the Learning Support Center

Sales Representative

Pharm Canada
Hamilton, Canada
09.2012 - 06.2014
  • Developed the image and raised the sales of the company from $1200/month to $10,000/month by effectively using my selling skills
  • Built effective business relations with leading customers in Hamilton, Niagara and Waterloo region by exceeding their expectations in a timely manner

Senior Product Manager

Getz Pharma (Pvt) Ltd.
Karachi, Pakistan
01.2011 - 05.2012
  • Monitored and forecasted trends to analyze competition and improve campaign performance.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Established processes for gathering customer feedback on existing products to inform future iterations.
  • Expanded personnel skill sets by mentoring themarketing team both individually and in groups.

Product Manager

Getz Pharma
Karachi, Pakistan
10.2006 - 12.2010
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Developed marketing programs for several new product offerings to bring in additional revenue.
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.

Area Sales Manager

Getz Pharma
Faisalabad, Pakistan
01.2005 - 09.2006
  • Prepared action plans based on environmental analysis to exceed the assigned targets and ensured their result-oriented implementation.
  • Conducted field rides with sales personnel to provide in-the-field coaching and training.
  • Created detailed reports on regional sales performance for management review.

Territory Manager

Getz Pharma
Faisalabad, Pakistan
06.2003 - 12.2004
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Conducted cold calls to offer services to potential customers.
  • Initiated sales process by preparing contracts and drafting proposals.

Territory Manager

Abbott Lab
Faisalabad, Pakistan
08.2001 - 05.2003
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Met or exceeded established targets for revenue growth month over month.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Education

Business Accounting Diploma Program -

Mohawk College
Hamilton
01.2018

MBA - Marketing

Preston University
Pakistan
01.2004

B.Sc. - Chemistry

University of Punjab
Pakistan
01.2000

Skills

  • Tax compliance
  • Risk assessment
  • Financial reporting
  • Time management
  • Strategic planning
  • Team collaboration
  • Effective communication
  • Report writing
  • Public speaking
  • Attention to detail
  • Adaptability and flexibility
  • Product development

References

Available on request

Volunteer Experience

  • CERB/CEWS Call Centre Agent, 04/01/20, 07/31/20, Assisted Taxpayers by answering queries related to the eligibility, payment periods and applications for benefit programs initiated by government during the time of COVID-19
  • CVITP Volunteer, 01/01/17, 12/31/18, Helped seniors, new immigrants, students, and low-income families on a one-on-one basis, and accurately completed their personal income tax returns

Timeline

Trust Account Examination Officer

Canada Revenue Agency
10.2021 - Current

Trust Compliance Officer

Canada Revenue Agency
11.2020 - 10.2021

Taxpayer Services Agent

Canada Revenue Agency
07.2020 - 11.2020

CERB/CEWS Call Centre Agent

Canada Revenue Agency
06.2020 - 07.2020

Collection Contact Officer

Canada Revenue Agency
01.2017 - 07.2020

CVITP Volunteer

Volunteer
01.2017 - 04.2018

Peer Tutor

Mohawk College
09.2016 - 12.2016

Sales Representative

Pharm Canada
09.2012 - 06.2014

Senior Product Manager

Getz Pharma (Pvt) Ltd.
01.2011 - 05.2012

Product Manager

Getz Pharma
10.2006 - 12.2010

Area Sales Manager

Getz Pharma
01.2005 - 09.2006

Territory Manager

Getz Pharma
06.2003 - 12.2004

Territory Manager

Abbott Lab
08.2001 - 05.2003

Business Accounting Diploma Program -

Mohawk College

MBA - Marketing

Preston University

B.Sc. - Chemistry

University of Punjab
Qasim Saeed Bhatti