Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

HEARTHEZ DUECK

Regina,Canada

Summary

Working independently for extended periods, reviewing taxpayer books and records to establish and quantify non-compliance, which can result in significant assessments against employers and their employees. The environment ranges from tolerant to confrontational and can involve disputes over interpretations of legislation, proposed assessments, reassessments and penalties. Working in an open concept office often without a regular workstation and at the taxpayer’s or a representative’s place of business, and occasionally inadequate and inappropriate office space. Occasionally, drives for extended periods, including exposure to varying roads, traffic and weather conditions. Taking part in deciding the suit worthiness on files, taking out default judgments, registering judgments and liens on ISC, sending enforcement instructions to the Sheriff’s office for seizure of wages. Preparation of court documents, including but not limited to Statements of Claim, Affidavits, Judgments, Discontinuance of Claim, Memoranda of Satisfaction, etc. Knowledge of ISC, such as but not limited to: Judgments, PPR, land titles searches, registrations, etc. Drafting letters to clients, third parties and debtors, such as but not limited to PIF Letter, Settlement Offer Letters, and Follow-up Letters. File management, such as diarizing files electronically using Microsoft Outlook and MS Planner. Enforcement Documents, such as but not limited to Enforcement Document (Form G), Supplementary Enforcement (Form J) and Form H. Ability to track and analyze compliance with standards. Excellent multi-tasking skills, high-volume workload skills. Expert with Microsoft Office applications such as Word, Excel, PowerPoint, iManage, Aderant, Elite Expert, Outlook, Collect Link, Collection Highway, MS Planner, Adobe, Nuance Power PDF, Windows-DOS applications, ProLaw, ESI Law, Accounts Receivable Platform (ARP), WEPP Tool, T1 Case, ECO, TACT, ACSES, Word processing and screen navigation. Document filing and management. Proofread, convert and edit documents. Corporate administration skills. Strong communication and problem-solving skills are both written and verbal. Excellent time management and organizational skills. Self-motivated with an unyielding work ethic and able to work independently; team player with very good interpersonal skills and great analytical and decision-making skills.

Overview

14
14
years of professional experience

Work History

Trust Accounts Examination Officer

Canada Revenue Agency
05.2022 - 04.2025
  • Plans and organizes an assigned workload with limited input from the Team Leader to ensure timely and effective resolution of cases with flexibility in changing priorities due to situations involving a danger of loss, in-town and out-of-town examinations, dealing with confidential and sensitive information and its security, issuance of letters and demands, prosecutions, occasional court appearances and tight deadlines. The planning effort is increased by having to review poorly maintained financial records, dealing with uncooperative, evasive and occasionally aggressive taxpayers who may provide vague and misleading information.
  • Prioritizes, schedules, and makes travel arrangements to address assigned workload. Amend plans and schedules to address urgent examination requests or unexpected delays.
  • Formulates plans for situations where uncooperative or hostile taxpayers refuse to provide information or records. Use creative approaches and innovative audit techniques to obtain additional information to reveal undeclared salary and benefit income.
  • Performs examination activities which include researching and analyzing information on CRA mainframe systems, reviewing prior examinations, contacting the taxpayer, explaining the examination process and the information required to carry out the examination; obtaining information about the taxpayer’s bookkeeping processes and systems; reviewing, analyzing, and interpreting financial records and their supporting documentation; reviewing sub-contractor agreements, identifying unreported or unremitted amounts, requesting rulings to determine worker status (contracts for/of employment), establishing the employer’s liability including penalties and interest, collecting amounts outstanding and documenting information to enforce collection, and producing new or amended information slips to initiate assessments or reassessments.
  • Specific and clearly defined policies, procedures, and legislative provisions guide the incumbent. Decisions can result in changes to employment income, assessments of CPP contributions and EI premiums which can affect pensionable or insurable earnings, collection action, prosecution, the issuance of letters for future compliance as well as the levying or elimination of penalties and interest or the allocation of payments which can affect taxpayers’ financial status and legal liabilities. Taxpayer documentation can be incomplete and poorly maintained, requiring in-depth analysis.
  • Determines the taxpayer’s ability to pay; collects outstanding arrears amounts or accepts a payment arrangement that conforms to established guidelines; documents assets to facilitate the collection of outstanding amounts.
  • Reviews and interprets legislation, CRA publications, policies and procedures, Information Circulars, Interpretation Bulletins relating to GST/HST, ATSC, income earned from office or employment and taxable benefits to ensure amounts assessed are correct.
  • Knowledge of the concepts, principles, techniques, practices, and methods associated with examining and analyzing financial records, books, transactions, and other related information to determine compliance with withholding and remitting requirements, explain amounts payable, identify company officers and ownership information, and establish the taxpayer’s ability to pay.
  • Knowledge of interviewing and negotiating techniques to obtain appropriate information from taxpayers and their representatives and to collect arrears or negotiate payment arrangements.
  • Knowledge of research techniques and familiarity with CRA mainframe systems to access various sources of information to research taxpayer files and provide accurate and timely information.
  • Knowledge of CRA policies and procedures to ensure adequate handling, storage, and protection of confidential files and information.
  • Knowledge of CRA systems and software to perform daily work activities to complete trust account examinations, create various reports, correspondence, and exchange information electronically.
  • Knowledge of the responsibilities of other areas of the CRA to make appropriate referrals of non-compliance cases and to request technical support.
  • Knowledge of the relevant Acts and associated regulations, legislation, Interpretation Bulletins, Information Circulars, the CRA mandate, mission, values, policies, procedures, publications, manuals, communiqués and the Intranet related to the withholding, remitting, and reporting requirements administered by the CRA to accurately assess the taxpayer and promote compliance.

Collections Officer – Revenue Collections | ARNI

Canada Revenue Agency
07.2021 - 05.2022
  • Initiate contact with taxpayers, their representatives and third parties.
  • Gather information and documents to identify outstanding amounts and address or escalate compliance issues within an assigned workload.
  • Review and analyze account and taxpayer information to establish filing, reporting and payment deficiencies, hardship, and ability to pay, and identify sources of recovery.
  • Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives.
  • Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out-of-office interviews with taxpayers, attending insolvency proceedings, and other events.
  • Initiate and follow through with all legal actions until completion, following Agency policies and procedures to collect or encumber assets to safeguard the Agency’s interests.
  • Make recommendations for relief considering fairness provisions, remission guidelines, or write-offs.
  • Make recommendations for relief considering hardship criteria concerning accounts managed by other government departments.
  • Make referrals and transfer accounts to other areas within the Agency or externally.

Legal Assistant to the Chief Legal Officer

Brandt Group of Companies
09.2020 - 07.2021
  • Support a team of lawyers on the corporate, commercial and litigation side of the business.
  • Maintained minute books and handled all corporate filings required to keep the business and its subsidiaries in good standing by preparing and filing all documents required by drafting and preparing resolutions.
  • Document preparation concerning incorporations, organizations, name changes, amalgamations, dissolutions, continuances and other transaction-related documents.
  • Respond to daily inquiries from the counsel and internal clients and handle day-to-day corporate and administrative legal tasks.
  • Conduct research and prepare registrations at Land Titles, Personal Property Registry and Corporate Registry offices as required by Legal and other business units.
  • Preparing, drafting and reviewing documents and correspondence as required and by managing routine tasks to maximize efficient use of legal team time.
  • Created and maintained a process for storing precedents, templates, executed contracts and resolutions that are easy to retrieve and adhered to a high standard of readability and professionalism, organizing and maintaining accurate records for filing, diary systems.
  • Preparing, editing and reviewing NDAS, RFPs, resolutions and annual filings for lawyers’ final review, approval and signatures.
  • Doing Cheque requisitions to pay vendors, outside counsels and other outsourced resources.
  • Prepare yearly legal spending and review the budget with the Chief Legal Officer.
  • Taking minutes of the meeting and drafting, finalizing (upon approval) quarterly and yearly strategic planning reports for the legal team.
  • Corresponding with the Court House in Saskatchewan, Alberta and other provinces where applicable.
  • Work with the Developments department regarding leases, abstract leases by reviewing, downloading and uploading executed lease agreements.

Legal Assistant – Collections Group

Duchin, Bayda & Kroczynski
07.2020 - 09.2020
  • Prepared thorough, accurate and well-edited documents for legal, client communications and internal needs.
  • Provide administrative support services for senior partners and firm associates for various types of litigation.
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Drafted various court documents and enclosures at lawyers’ or clients’ requests.
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Provided all types of clerical support such as revising approved letters, claims, memos to the court, clients and efficient file management.
  • Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Displayed superior confidentiality in all non-electronic or electronic mails, telephone and in-person communications.
  • Used Mail, Electronic Mail, Excel, Adobe Acrobat, Microsoft Office applications and other client-based systems to produce reports and business correspondence.
  • Drafted correspondence and documentation and submitted all materials to the appropriate parties.
  • Drafted, received and tracked due diligence checklist.
  • Maintained knowledge of case status by reviewing relevant records and reporting back to clients.
  • Received payment and ensured proper posting to appropriate customers’ accounts promptly.
  • Recorded information about customers’ financial status and collection status efforts.
  • Remained calm, staying professional and providing exceptional service on all calls and email correspondence, even when interacting with difficult individuals.

Collections Legal Assistant – Collections Group

MLT Aikins LLP
01.2018 - 07.2020
  • Prepared thorough, accurate and well-edited documents for legal, client communications and internal needs.
  • Handled all collection calls, email correspondence, meeting plans and conference organization requirements.
  • Provided administrative support services for senior partners and firm associates for various types of litigation.
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Drafted various court documents and enclosures at lawyers’ or clients’ requests.
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Provided all types of clerical support such as revising approved letters, claims, memos to the court, clients and efficient file management.
  • Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
  • Trained new employees on office equipment and job duties.
  • Submitted electronic filings and organized court materials, schedules and actions.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Displayed superior confidentiality in all non-electronic or electronic mail, telephone and in-person communications.
  • Used Mail, Electronic Mail, iManage System and other client-based systems to produce reports and business correspondence.
  • Drafted correspondence and documentation and submitted all materials to the appropriate parties.
  • Drafted, received and tracked due diligence checklist.
  • Maintained knowledge of case status, reviewing relevant records and reporting back to clients.
  • Located and monitored overdue accounts using Collect Link, Collection Highway and TechCom system to begin the collections process.
  • Located debtors by utilizing skip tracking and other strategies.
  • Received payment and ensured proper posting to appropriate customers’ accounts promptly.
  • Arranged for debt repayment and established repayment schedules based on customer/debtor finances.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers’ financial status and collections status efforts.
  • Remained calm, staying professional and providing exceptional service on all calls and email correspondence even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies/best practices and company information to maximize performance.
  • Notified customers of delinquent accounts in the attempt to collect outstanding amounts.
  • Recorded and updated customer demographics with precision.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payment.
  • Maintained consistent high performance by establishing a solid record of achieving or exceeding objectives with an assertive approach and negotiation skills.
  • Earned a reputation for good attendance and hard work.
  • Handled all delegated tasks, including the litigation side of collections and recovery services to bring in revenue to the company.

Financial Services Representative – Contact Center

Canadian Imperial Bank of Commerce -CIBC
08.2017 - 12.2017
  • Promoted insurance and products to individuals and analyzed and determined financial viability and productivity of target products and services.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.
  • Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
  • Provided excellent service and attention to customers through phone conversations.
  • Earned a reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.

Collections Specialist

Wells Fargo LLC
07.2014 - 02.2017
  • Inbound and Outbound collections call on credit card accounts and secured and unsecured loans.
  • Curing charged-off credit card accounts and secured and non-secured loans.
  • Conveyed current account information and recovery of old and new debt into revenue by applying collection strategies to get Payment in Full, Settlement or Secured Payment Arrangement.
  • Met the demands of the busy collections group by performing a high volume of daily calls.
  • Maintained consistent high performance by establishing a solid record of achieving or exceeding objectives with an assertive approach and negotiation skills.
  • Earned a reputation for good attendance and hard work.
  • Handled all delegated tasks, including the litigation side of collections and recovery services to bring in revenue to the company.
  • Arranged for debt repayment and established repayment schedules based on customer finances while adhering to compliance.
  • Reviewed accounts to determine payment plan compliance.
  • Analysis of goals daily to go beyond the set goals.
  • Focused on one-call resolution.

Telecommunication Collections Agent

T-Mobile Communications - US
03.2011 - 07.2014
  • Inbound collections agent, catering to suspended accounts for restoration.
  • Resolving conflicts with irate customers in a very professional and empathetic way while adhering to quality calls.
  • Focused on one-call resolution.
  • Overreaching daily goals in terms of Quality, Volume and Dollars collected.
  • Focused on the resolution and restoration of phone lines through communication and education to customers regarding past-due balances.

Education

No Degree - Intro To Financial Accounting

Saskatchewan Polytechnic College
Moose Jaw, Saskatchewan

High School Diploma -

IQAS Certificate With High School Diploma Equivalency

Skills

  • Debt collection expertise
  • Data management and reporting skills
  • Credit risk assessment
  • Problem resolution in client interactions
  • Policy explanation and collection coordination
  • Analyzing and supporting financial documentation
  • Data entry and analysis expertise
  • Report preparation expertise
  • Proficient in data analysis and decision-making
  • Skilled in relationship building
  • Strong attention to detail
  • Innovation and creativity
  • Strategic planning
  • Report writing
  • Cultural awareness
  • Risk assessment
  • Organizational skills
  • Multitasking Abilities
  • Data analysis
  • Adaptability and flexibility
  • Work coordination

Languages

English: Professional Working
Full Professional
Tagalog: Native or Bilingual
Cebuano: Native or Bilingual

Timeline

Trust Accounts Examination Officer

Canada Revenue Agency
05.2022 - 04.2025

Collections Officer – Revenue Collections | ARNI

Canada Revenue Agency
07.2021 - 05.2022

Legal Assistant to the Chief Legal Officer

Brandt Group of Companies
09.2020 - 07.2021

Legal Assistant – Collections Group

Duchin, Bayda & Kroczynski
07.2020 - 09.2020

Collections Legal Assistant – Collections Group

MLT Aikins LLP
01.2018 - 07.2020

Financial Services Representative – Contact Center

Canadian Imperial Bank of Commerce -CIBC
08.2017 - 12.2017

Collections Specialist

Wells Fargo LLC
07.2014 - 02.2017

Telecommunication Collections Agent

T-Mobile Communications - US
03.2011 - 07.2014

No Degree - Intro To Financial Accounting

Saskatchewan Polytechnic College

High School Diploma -

IQAS Certificate With High School Diploma Equivalency
HEARTHEZ DUECK