Summary
Overview
Work History
Education
Skills
Timeline
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Matylda Matta

London ,ON

Summary

Highly motivated Western University Science Student with strong communication and organizational skills seeking employment opportunity with a dynamic business that will enhance my professional experience, development and career growth.

Overview

3
3
years of professional experience

Work History

Front Desk Officer & Customer Service Specialist

Le Sorcier Golf Course
Gatineau , QC
05.2022 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Receptionist and Tour Guide

Arbraska Lafleche
Gatineau, QC
05.2018 - 09.2020
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Screened visitors and issued wavers to maintain safety and security.
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
  • Transported and escorted program participants to and from activities offered at the site such as ziplining and aerial game courses, zipline tours and mega ziplines, and exploring the Laflèche cave.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Managed scheduled events for the site to maximize activities and attendance.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Bachelor of Science - General Sciences ( Physics And Computer Science)

Western University
London, ON
06.2025

College Degree - Natural Sciences

CÉGEP De L'Outaouais
Gatineau, QC
06.2021

Skills

  • Trilingual ( English, French & Arabic)
  • Team Building
  • Public Speaking & Presenting
  • Microsoft Suites (Excel, Word)
  • Writing, Editing & Research
  • Problem Solving
  • Attention to detail
  • Leadership
  • Customer Service
  • Multitasking

Timeline

Front Desk Officer & Customer Service Specialist

Le Sorcier Golf Course
05.2022 - 08.2022

Receptionist and Tour Guide

Arbraska Lafleche
05.2018 - 09.2020

Bachelor of Science - General Sciences ( Physics And Computer Science)

Western University

College Degree - Natural Sciences

CÉGEP De L'Outaouais

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Matylda Matta