Anas Aboulhadi
Hamilton,ON
Overview
4
4
years of professional experience
41
41
years of post-secondary education
3
3
Languages
Work History
Customer service- Front desk
Hotel Mogador
09.2019 - 04.2020
- Provided exceptional concierge services to guests, offering recommendations on local attractions, dining options, and transportation arrangements when needed.
- Processed payments securely, maintaining accurate records of transactions at all times.
- Coordinated reservations effectively, preventing overbooking situations while maximizing room occupancy rates.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Machine Operator
Amazon warehouse
01.2022 - 01.2023
- Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Tire and Lube Technician
Kal Tire
03.2022 - 06.2022
- Performing routine oil changes on vehicles following manufacturer specifications.
- Replacing oil and fuel filters.
- Inspecting for leaks of engine oil, transmission fluid, brake fluid and power steering fluid
- rotating tires, checking tire pressure, and inspecting for wear and damage.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Customer service
Canada post
01.2023 - 06.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service to French- English - Arabic speaking customers.
Machine Operator
Cargo Jet airlines
10.2023 - Current
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Education
Diploma - Automotive Power technician
Mohawk College
Hamilton, ON 05.2001 - 05.2024
Bachelor of Arts - English linguistics
Cadi Ayad
Morocco 05.2001 - 05.2019
GED -
EPMA
Morocco 04.2024 - Current
Skills
Fluent in 3 languages: English, French and Arabic Problem solving with efficiency for time management Contacting existing and new customers via phone and internet throughout Canada Meeting a minimum monthly sales target and a minimum of contacts per day Handled high volume inbound customer calls and resolved customer inquiries and issues
Volunteer Experience
- Responsible for money and supplies collection, an orphanage in a countryside, Morocco
- Volunteer student, Mohawk college, for the new upcoming international students
- Assistant coach, Marrakech Minor soccer Association, Responsible for motivating players and creating a fun atmosphere while teaching the fundamentals and morals of the sports
- Member, The Moroccan youth association
Timeline
GED -
EPMA
04.2024 - Current
Machine Operator
Cargo Jet airlines
10.2023 - Current
Customer service
Canada post
01.2023 - 06.2023
Tire and Lube Technician
Kal Tire
03.2022 - 06.2022
Machine Operator
Amazon warehouse
01.2022 - 01.2023
Customer service- Front desk
Hotel Mogador
09.2019 - 04.2020
Diploma - Automotive Power technician
Mohawk College
05.2001 - 05.2024
Bachelor of Arts - English linguistics
Cadi Ayad
05.2001 - 05.2019
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