Overview
Work History
Education
Skills
Timeline
Generic

Sara Abu Baker

Halifax,NS

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Avis Budget Rental Car
02.2023 - Current
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager
  • Learned and adapted quickly to new technology and software applications
  • Compared costumer’s drivers’ licenses and credit cards using advanced computer systems and scanners to make sure all provided identification comply with government regulations in order to rent vehicles
  • Combined daily batch reports in order to help management groups analyze daily transactions effectively and efficiently.

Part-Time Cosmetician 

Lawtons Drugs
02.2022 - 09.2022
  • Provided skincare analysis for clients seeking guidance on improving their skin health, offering tailored advice based on individual concerns
  • Followed Covid-19 restrictions through Keeping work areas, tools, and equipment clean and properly sanitizing to minimize disease transfer and health risks of shared environment
  • Increased revenue through effective customer service and inventory management
  • Maintained clean and organized work environment, ensuring pleasant experience for all costumers
  • Continuously updated personal knowledge of industry trends and products to provide current information to costumers and to stay updated on color, style, and technique

Part-Time Host

Boston Pizza Restaurant
12.2021 - 02.2022
  • Organized, cleaned front lobby during shifts to maintain welcoming appearance
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options
  • Answered customer questions about hours, seating, and menu information
  • Opened and closed seating sections according to volume of guests with compliance to Covid-19 restrictions
  • Backed up servers by professionally checking on tables, addressing spills and resetting tables after guest departure.
  • Professionally answered constant flow of costumer calls with minimal wait times

Part-Time Team Member

Mezza Lebanese Kitchen
11.2020 - 08.2021
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure

Education

Diploma of Architectural Engineering Technology -

Nova Scotia Community College
Dartmouth, NS
06.2025

Skills

  • Problem Solver
  • Patient
  • Productive
  • Excellent work ethic
  • Trilingual (Arabic, English and some French)

Timeline

Customer Service Representative

Avis Budget Rental Car
02.2023 - Current

Part-Time Cosmetician 

Lawtons Drugs
02.2022 - 09.2022

Part-Time Host

Boston Pizza Restaurant
12.2021 - 02.2022

Part-Time Team Member

Mezza Lebanese Kitchen
11.2020 - 08.2021

Diploma of Architectural Engineering Technology -

Nova Scotia Community College

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Sara Abu Baker