Ali Terkie
Nepean,ON
Summary
Dynamic customer service professional with a proven track record at ASP Incorporated, excelling in assisting diverse passengers and resolving complex issues. Recognized for strong communication and leadership skills, I effectively manage cash and prioritize tasks, ensuring exceptional service and satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
ASP incorporrated
Ottawa, ON
02.2025 - Current
- Assisted disabled passengers with special needs throughout their travels.
- Investigated and analyzed client complaints to identify and resolve issues.
- Helped passengers scan their passports and helped with other services.
- Identified Nexus card holders and military card holders to direct them toward the right gate.
Soccer Coach
All Stars Soccer Academy Ottawa
Ottawa, ON
04.2023 - 08.2025
- Developed team strategies, tactics, formations, and set plays for competitive matches.
Workshop Helper
Canadian North
Ottawa, ON
09.2024 - 12.2024
- Removed damaged materials and prepared surfaces for optimal installations.
- Identified areas where improvements could be made which would increase efficiency or reduce costs associated with running a workshop.
- Loaded or unloaded building materials to distribute machinery or tools.
Fast-food Preparer
Second Cup
Ottawa, ON
01.2021 - 02.2022
- I took care of the cash register.
- Maintained a positive attitude, and provided great customer service during high-volume, fast-paced peak times.
- Cleaned dishes, windows, toilets, counters, and food areas.
- Operated the drive-through window and sales register quickly and efficiently.
- Made drinks and prepared food for customers.
Cashier, Customer service
Adonis
07.2019 - 06.2020
- Provided excellent customer service to ensure satisfaction at all times
- Basic math skills
- Excellent interpersonal communication
- Ability to effectively manage my time and prioritize tasks
- Strong product knowledge and understanding of target customers
- Professional telephone etiquette
- Memorizing codes
Education
High School Diploma -
Franco-Cité Catholic High School
623 Smyth Rd06-2024
Skills
- trilingual [English] [French] [Arabic]
- Excellent verbal, writing, and communication skills
- Customer service
- Leadership skills
- Skills to manage cash
- Positive and supportive
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Airport Customer Service Agent
ASP incorporrated
02.2025 - Current
Workshop Helper
Canadian North
09.2024 - 12.2024
Soccer Coach
All Stars Soccer Academy Ottawa
04.2023 - 08.2025
Fast-food Preparer
Second Cup
01.2021 - 02.2022
Cashier, Customer service
Adonis
07.2019 - 06.2020
High School Diploma -
Franco-Cité Catholic High School
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