Akram Zaoui
Montreal
Summary
Experienced and self-assured computer technician skilled in providing exceptional support in help desk environments. Proficient in addressing technical issues for both employees and customers, ensuring prompt resolution and satisfaction. Deep understanding of various computer systems and software enables effective troubleshooting and problem diagnosis, delivering efficient solutions. Committed to delivering top-notch customer service and maintaining a strong focus on problem-solving. Dedicated to ensuring smooth operations and optimizing technology utilization for enhanced productivity.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Agent
ADM
07.2025 - Current
- Resolved passenger inquiries and concerns with effective communication and problem-solving skills.
- Provided exceptional customer assistance during check-in and boarding processes.
- Collaborated with team members to enhance overall service efficiency and customer satisfaction.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
Grocery Clerk
Safeway
08.2023 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Worked with floor team and managers to meet wide range of customer needs.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Bellman
Century Plaza Hotel & Spa
05.2023 - 07.2023
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Dairy Clerk
Fresh Co
11.2022 - 03.2023
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Checked and logged temperatures in cases and coolers to maintain proper settings.
Grocery Store Clerk
No Frills
08.2020 - 09.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Produce Clerk
Maxi
08.2020 - 09.2021
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Computer Technician
Rada Technology
04.2021 - 07.2021
- Provided high-level technical support.
- Perform maintenance and monitoring on servers and networks.
- Using database management system.
- Installed, configured and maintained computer systems and network connections.
- Administer user accounts.
- Troubleshoot technical issues ( software, hardware and networking).
- Provided technical support during software installation and configuration.
- Repair of computer equipment.
- Perform computer workstation recovery and optimization.
Pharmacy Clerk
Pharmaprix
05.2020 - 08.2020
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Education
Diploma of Professional Study in IT support -
INSTITUT TECCART
Montreal, QC05.2021
Bachelor of Economics -
Groupe Scolaire Le Pont
Morocco01.2018
Skills
- Manage access to network resources
- Ensure the proper functioning of computer stations
- Patient, open, good communication, both oral and written, excellent interpersonal relationships
- Bilingual : French, English, Arabic
- Server maintenance
- System Configuration
- Customer service
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Timeline
Airport Customer Service Agent
ADM
07.2025 - Current
Grocery Clerk
Safeway
08.2023 - Current
Bellman
Century Plaza Hotel & Spa
05.2023 - 07.2023
Dairy Clerk
Fresh Co
11.2022 - 03.2023
Computer Technician
Rada Technology
04.2021 - 07.2021
Grocery Store Clerk
No Frills
08.2020 - 09.2022
Produce Clerk
Maxi
08.2020 - 09.2021
Pharmacy Clerk
Pharmaprix
05.2020 - 08.2020
Bachelor of Economics -
Groupe Scolaire Le Pont
Diploma of Professional Study in IT support -
INSTITUT TECCART