ILHAM SABRI
Edmonton,Canada
Summary
Dynamic and results-oriented professional with solid experience as a Front Desk Receptionist at Hilton Garden Inn Edmonton International Airport. Skilled in enhancing guest satisfaction through effective problem-solving and strong interpersonal skills. Trilingual and proficient in Microsoft Office, I stand out for my ability to manage priorities and ensure a smooth and seamless guest experience.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Edmonton International Airport
Edmonton, Alberta
05.2023 - 04.2024
- Welcomed and assisted guests throughout their stay, from arrival to departure, ensuring they received accurate information and exceptional service.
- Performed guest arrival and departure procedures, including registration, check-in/check-out, and maintenance of guest records.
- Assisted guests by providing information, addressing inquiries, and resolving complaints in a timely and professional manner.
- Delivered outstanding customer service to more than 100 guests per day.
Manager sales demonstrations and training
Swift Innovations Refresh Botanicals
Edmonton, Alberta
01.2023 - 11.2023
- Developed and implemented training programs for sales teams.
- Trained sales representatives on sales techniques, product pitches, and key selling points.
- Monitored skill development and organized refresher training sessions as needed.
- Coordinated on-site and virtual product demonstrations with sales teams.
- Prepared demonstration materials and ensured their availability and proper functionality.
- Collaborated with marketing teams to develop training and demonstration materials.
Assistant Front Desk Manager
La Mamounia
01.2022 - 01.2023
- Supervise front desk operations and ensure smooth daily functioning.
- Manage and train front desk staff, providing guidance and performance feedback.
- Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Maintain guest records and ensure proper documentation of reservations and billing.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Implement and monitor standard operating procedures to maintain service quality.
- Assist in scheduling staff shifts and managing workflow during peak periods.
- Support management in reporting, audits, and other administrative tasks.
Travel Agent
Webhelp Agadir
01.2020 - 01.2021
- Responded to customer inquiries and provided accurate travel information.
- Advised clients on travel products, packages, and destinations based on their needs and preferences.
- Managed travel bookings, PMS software operations, and sales administration processes.
- Coordinated travel projects and ensured seamless customer experiences from booking to completion.
Front Desk Agent
Hotel Four Seasons
01.2017 - 12.2017
- Welcomed and assisted guests throughout their stay, from arrival to departure, ensuring they received accurate information and exceptional service.
- Performed guest arrival and departure procedures, including registration, check-in/check-out, and maintenance of guest records.
- Assisted guests by providing information, addressing inquiries, and resolving complaints in a timely and professional manner.
- Delivered outstanding customer service to more than 100 guests per day.
Front Desk Agent
Hotel Sofitel
01.2014 - 12.2014
- Welcomed and assisted guests throughout their stay, from arrival to departure, ensuring they received accurate information and exceptional service.
- Performed guest arrival and departure procedures, including registration, check-in/check-out, and maintenance of guest records.
- Assisted guests by providing information, addressing inquiries, and resolving complaints in a timely and professional manner.
- Delivered outstanding customer service to more than 100 guests per day.
Education
Bachelor - Education
University of Alberta
Edmonton01.2025
Diploma - Tourism And Hospitality
Institute of Hospitality And Tourism
Morocco01.2017
Post-Baccalaureate Diploma -
Cadi Ayad University
Marrakech01.2012
Skills
- Confidentiality
- Professional discretion
- Task organization
- Priority management
- Proficient in Microsoft Office
- GHM
- Opera Pro Hotel
- Amadeus
- Telephone call management
- Quick learner
- Product knowledge
- Professional ethics
- Teamwork
- Autonomy / Self-management
- Problem-solving
- Interpersonal skills
- Time management
- Trilingual: French, English, and Arabic
Langues
French
Full Professional
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Hilton Garden Inn Edmonton International Airport
05.2023 - 04.2024
Manager sales demonstrations and training
Swift Innovations Refresh Botanicals
01.2023 - 11.2023
Assistant Front Desk Manager
La Mamounia
01.2022 - 01.2023
Travel Agent
Webhelp Agadir
01.2020 - 01.2021
Front Desk Agent
Hotel Four Seasons
01.2017 - 12.2017
Front Desk Agent
Hotel Sofitel
01.2014 - 12.2014
Bachelor - Education
University of Alberta
Diploma - Tourism And Hospitality
Institute of Hospitality And Tourism
Post-Baccalaureate Diploma -
Cadi Ayad University