Mary Madelaine Retuyan
Markham,ON
Summary
Hard-working and trustworthy individual prepared to contribute a service-minded and dedicated attitude to a dynamic healthcare team. Skilled at managing multiple tasks, providing compassionate care, and meeting client needs with professionalism and efficiency
Overview
7
7
years of professional experience
Work History
Food Counter Attendant
Harvey's Restaurant
2023.10 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Customer Service Representative
Teleperformance Cebu IT Park
2019.11 - 2022.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teller/Head Cashier
United Filipino Credit Cooperative
2017.05 - 2019.02
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Personal Support Worker - Healthcare Services
Anderson College of Health, Business & Technology
Yonge St, North York, Toronto, ON M2M 4E701.2025
Skills
- Customer Service
- Upselling and recommending
- Accuracy and efficiency
- Collaborative and team player
Languages
English
Native or Bilingual
Timeline
Food Counter Attendant
Harvey's Restaurant
2023.10 - Current
Customer Service Representative
Teleperformance Cebu IT Park
2019.11 - 2022.12
Teller/Head Cashier
United Filipino Credit Cooperative
2017.05 - 2019.02
Personal Support Worker - Healthcare Services
Anderson College of Health, Business & Technology
Similar Profiles
Aubree YoungerAubree Younger
Wait Staff Member at Harvey's RestaurantWait Staff Member at Harvey's Restaurant
Seth LeblancSeth Leblanc
General Staff Member at Harvey's RestaurantGeneral Staff Member at Harvey's Restaurant
Tarunpreet ChauhanTarunpreet Chauhan
Cashier at Harvey's RestaurantCashier at Harvey's Restaurant