Marieka Weathered
Summary
To obtain the Contract Enhanced Client Services Supervisor in the Centralized Housing Help Worker Program, position, with Homes First Society Inc.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housing Help Worker
Homes First Society
01.2023 - Current
- Assess client eligibility for housing programs
- Prepare clients for eligibility to Housing Programs.
- Consent form documentation
- Work with Independent Case Managers/ Health Liason/ MDot workers to assess support and housing needs for client.
- Refer clients to OW, ODSP, income tax clinics, ID clinics
- Prepare legal documents in accordance with the Residential Tenancies Act for representation of clients at the Landlord and Tenant Board Tribunal Courts
- Conduct health and safety assessments
- House clients into various Housing resources including private market, access to housing, rent geared to income, senior housing, transitional housing, PATH housing, subsidized housing, cooperative housing etc.
- COHB (Canada Ontario Housing Benefit) referrals
- PHB (Portable Housing Benefit) applications
- HSF ( Housing Stabilization Fund) requests
- Bridging Grant Application/Pickups/Landlord Distribution
- Furniture Bank Referrals and Accompaniments
- City Of Toronto Coordinated Access Follow-Up Support Referrals
- HSST documentation
- SMIS housing file documentation
- Pirouette housing file documentation
- Weekly Housing Internal Company Shift Reporting
- Community relationship building with private market landlords.
- Client accompaniments and support to rental unit viewing.
- Rental Unit key transfers
- Lease agreement preparation/signage execution.
- Rental unit searches
- Rental Unit inspections
Community Shelter Worker/Delta Hotel Program
Homes First Society
05.2022 - 01.2023
- Assess, and admit client into the emergency shelter program
- Prepare and process intakes and discharges
- Provide facility tours and explain all policies and rules to clients
- Participate in case management and system documentation as required
- Document client needs, client assessments, client communication, client service requests
- Write and maintain incident reports, shift reports and work orders using the SMIS system
- Maintain residents' health and safety by performing routine bed checks.
- Maintain emotional support of clients
- De-escalate clients by providing an anti-oppression, trauma & mental health informed client centered resolution
- Perform routine facility checks
- Facilitate the tracking of clients’ behavioral changes and assist clients with physical, psychological, environmental and social needs
- Ensure that clients comply with all covid-19 testing and isolation procedures as required by legislative guidelines
- Provide, high level, excellent customer service while working with different marginalized groups like the indigenous populations, LGBTQ+, homeless, refugees, sex workers, VAW and substance users
- Co-ordinate and participate in onsite activities and programs
- Assist clients to access other social services and community resources such as legal, medical and financial assistance, housing, employment, transportation, day care and other services.
- Resolve conflict through creating positive relationship among clients while performing crisis intervention techniques
- Working knowledge of crisis intervention, conflict resolution and critical thinking management during medical emergencies.
- Administer Naloxone as an Opiate Overdose First Responder/First Aid in concurrence with 911/EMS Dispatch
- Prepare and distribute Harm Reduction Kits
- Maintain light cleaning of common areas/kitchen duties and other duties that might be assigned
- Ensure team support by completing individual and group tasks as required or directed while under minimal supervision
- Advocate for clients social advancement
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing and any other duties
- Ability to use various tools and equipment including Personal Protective Equipment (PPE) and fire safety equipment.
- Maintain full vaccination in accordance with the citys’ mandatory vaccination policy.
Relief Shelter Support Worker
Salvation Army
01.2018 - 01.2022
- Reporting to shift supervisor Duties & responsibilities
- Processing intakes and discharges
- Case management and system documentation
- Client needs assessment through communication any resident service requests
- Maintaining residents’ health and safety
- Routine bed checks
- Tracking clients’ behavioral changes
- Co-ordinating any onsite activities
- Referring residents to other social services such as legal, medical and financial assistance, housing, employment, transportation, day care and other services
- Resolving conflict through creating positive relationship among residents
- Maintenance of light cleaning of common areas/kitchen duties and other duties that might be assigned.
Settlement Service Worker
09.2019 - 03.2020
- Welcomed and greeted clients in person or over the phone, answered inquiries and made/rescheduled client appointments for counsellors
- Assisted clients in filling agency’s intake forms for registration before appointments
- Maintained and updated clients’ records in the relative required formats on the agency’s database
- Engaged clients under the supervision of counsellors to identify and prioritize their settlement needs and to facilitate referrals to the closest and most appropriate community services
- Met with clients to review and edit their resumes for job applications
- Consistently helped clients to access financial assistance through the Ontario Electricity Support Program (OESP)
- Facilitated learning activities throughout lessons at the LINC school
- Outreached to other community agencies to build valuable relationships and promote vital services
- Assisted in developing and delivering essential sections of the Volunteer Training Program
Reported to Volunteer Coordinator / Staff on duty
Access Alliance Multicultural Health
03.2017 - 04.2019
- Served visitors by welcoming, directing, and announcing them appropriately
- Answered, screened and forwarded any incoming phone calls while providing basic information when needed
- Assisted newcomers to fill immigration forms
- Received and sorted daily mail/deliveries/couriers
- Maintained security by following procedures and controlling access (monitor logbook, issue visitor badges
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing and any other duties. Skills and competences achieved.
- Worked with diverse marginalized groups. Refugees, LGBTQ+
- Multi-tasking skills
- Documentation management
- Event planning and organizing
Supervisor
Fully Completely Inc.
05.2014 - 11.2014
- Supervised window cleaning crews of 4-12 cleaners
- Conducted site estimates, client billing and company inventory control
- Drove company vehicles throughout Ontario to multiple sites daily
- Maintained rotating daily shifts/schedules including overtime
- Efficiently logged administrative office reports regarding billing, scheduling and supplies (including mobile gas expenses)
- Cleaned all variety of (including Heritage Homes 100+ years old) windows, window frames, window screens and window tracks
- Cleaned Eavestrough and Downspouts of multilevel homes
- Daily usage and working knowledge/storage/transportation mounting of extension ladders up to 20 feet
- Daily usage and working knowledge of all window cleaning equipment
- Daily route and team planning/ Impeccable organization skills
Administrator/Receptionist
Milborne Realty Inc.
10.2011 - 05.2013
- Trilingual (English, French, Spanish) communication of policies, procedures and service to clients, agents and staff.
- Provided a high quality service to both internal staff and external clients
- Provided internal staff with professional administrative and word processing support
- Prepare, collated and processed all documentation pertaining to condominium sales and marketing
- Managed mixed responsibilities that relate to various office/reception/administration duties
- Key holder with opening and closing responsibilities
- Extensive knowledge of real estate management and services
- Possess strong clerical, administrative and office management skills
- Comfortable at dealing with people at various levels
- Strong computer skills in the Microsoft Office Suite E-mail, Excel spreadsheet and document preparation software
- Flexible and proactive with a strong ability to perform task independently
- Excellent written and verbal communication skills
- Ability to prioritize and manage numerous concurrent tasks
- Innovative problem solver with the ability to generate usable solutions and resolve complaints
- Treviso Phase I, Treviso Phase II and 3018 Yonge and Lawrence Park Opening Team
Flight Attendant
Canjet Airlines
10.2009 - 08.2013
- Trilingual (English, French, Spanish) communication of policies, procedures and service to passengers and staff.
- Ensured due diligence is exercised in the inspection of passengers’ luggage
- Ensured that restrictions with regards to size, weight and content of luggage are obeyed
- Provided information to passengers with regards to restrictions in their destinations.
- Maintained passenger safety and flight integrity at all times
- Strictly enforce emergency and safety procedures consistent with all Transport Canada regulations and company policies/procedures
- Coordinate on-board activity with In-charge Flight Attendant
- Report any and all activities that could adversely affect passenger safety to appropriate cabin personnel
- Operate mechanical and safety equipment including stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communications equipment, and lighting systems.
- Deliver exceptional customer service while performing pre-flight and in-flight duties
- Maintained In-Charge position for pairings while executing all required duties successfully
- Successfully completed and passed company line checks
Office Coordinator/Manager
Physiotherapy Fix
03.2009 - 10.2009
- Trilingual (English, French, Spanish) communication of policies, procedures and service to patients and staff.
- Scheduled and maintained MVA, WSIB & EHC patient files
- Verified & processed insurance information
- Prepared patient monthly billing invoices with Meditrac Software
- Organized mail, courier, petty cash, interact logs and daily office duties
- Key holder Opening/Closing Duties
- Efficiently manage each client interaction from first contact to resolution
Front Desk Reception
Extreme Fitness
09.2008 - 07.2009
- Trilingual (English, French, Spanish) communication of policies, procedures and service to members and staff.
- Welcomed and assisted all members/nonmembers
- Distributed matters to the correct departments
- Provide exceptional strong customer service/support
- Key holder Opening/Closing Duties Maintain accurate filing system
Flight Attendant
Air Transat
05.2006 - 11.2007
- Trilingual (English, French, Spanish) communication of policies, procedures and service to passengers and staff.
- Ensured due diligence is exercised in the inspection of passengers’ luggage
- Ensured that restrictions with regards to size, weight and content of luggage are obeyed
- Provided information to passengers with regards to restrictions in their destinations. Maintained passenger safety and flight integrity at all times
- Strictly enforce emergency and safety procedures consistent with all Transport Canada regulations and company policies/procedures
- Coordinate on-board activity with In-charge Flight Attendant
- Report any and all activities that could adversely affect passenger safety to appropriate cabin personnel
- Operate mechanical and safety equipment including stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communications equipment, and lighting systems
- Deliver exceptional customer service while performing pre-flight and in-flight duties
Education
College Diploma - Social Service Worker
Centennial College
01.2021
Bachelor of Arts - undefined
University of Toronto
01.1998
Skills
- Anti-Oppression, Trauma & Mental Health Informed
- Teamwork Collaboration
- Client Service-Oriented
- Facilitation
- Conflict and Crisis Management
- Social Change Advocate For The Marginalized LGBTQ, Homeless, Refugees, VAW, Mental Health and Addiction
Certification
- Dismantling Anti-Black, Anti Indigenous and All Forms Of Racism 2024
- 2SLGBTQIA+ Inclusion Sensitivity Training 2024
- Acquired Brain Injury Support Training 2024
- Landlord Engagement Network for Eviction Prevention: Partnership Strategies and Resources 2024
- Multi-Tenant (Rooming) Houses Legal & Practical Perspectives 2024
- Housing Help Services 2024
- Housing Stability & Eviction Prevention 2024
- Understanding Mental Health in Housing 2024
- STARS (Service Triage, Assessment, and Referral Support) Eligibility Verification Form Training 2024
- Standard First Aid & CPR Level C 2023
- Workplace Health and Safety Certification/ WHIMIS 2015 2023
- Understanding Human Rights (AODA Edition) 2023
- De-escalating Potentially Violent Situations 2023
- AODA Customer Service Standards Training (Comprehensive Content, Immersive) 2023
- Harm Reduction For The Homelessness Sector 2023
- SMIS (Shelter Management Information System) 2022
- Worker Health and Safety Awareness In 4 Steps 2021
- Naloxone Overdose, Prevention, Recognition and Response Certification 2021
- Emergency First Aid/CPR/AED Certification 2021
- Global Leadership College 2013-2014 TESOL/TEFL Ontario Certification
- North American College 2008-2009 Legal Administrative Assistant (Diploma)
- Mental Health First Aid Certification 2022
Timeline
Housing Help Worker
Homes First Society
01.2023 - Current
Community Shelter Worker/Delta Hotel Program
Homes First Society
05.2022 - 01.2023
Settlement Service Worker
09.2019 - 03.2020
Relief Shelter Support Worker
Salvation Army
01.2018 - 01.2022
Reported to Volunteer Coordinator / Staff on duty
Access Alliance Multicultural Health
03.2017 - 04.2019
Supervisor
Fully Completely Inc.
05.2014 - 11.2014
Administrator/Receptionist
Milborne Realty Inc.
10.2011 - 05.2013
Flight Attendant
Canjet Airlines
10.2009 - 08.2013
Office Coordinator/Manager
Physiotherapy Fix
03.2009 - 10.2009
Front Desk Reception
Extreme Fitness
09.2008 - 07.2009
Flight Attendant
Air Transat
05.2006 - 11.2007
Bachelor of Arts - undefined
University of Toronto
College Diploma - Social Service Worker
Centennial College
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