Safiyah Hosein
Brampton,ON
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. A passion for providing a high level of service based on overall wellness to individuals, including those in vulnerable situations. Proven record of building and maintaining strong relationships with clients, their families, and staff. Demonstrated sensitivity to individual capabilities and situations.
Overview
4
4
years of professional experience
Work History
Intensive Case Management Worker
Homes First Society
12.2022 - Current
- Provide wrap around case management supports to stabilize housing.
- Utilize assessment tools for clients to develop, implement and monitor specialized case management plans, crisis plans and support programs for each client individual goals to stabilize their mental health in order to succeed independently in their community.
- Prioritize and delegate responsibilities and duties to team members when required.
- Verify and ensure that all documentation submitted by team members is completed to agency standards
- Provide case management expertise and support to housing staff and frontline staff.
- Accompany clients to appointments and facilitate connections regarding health care, housing, employment, finances, legal as well as any other appointments based on their individual case management plans to ensure their needs are met
- Respond to conflicts, utilizing crisis intervention and prevention when required
- Facilitate connections to primary health care physicians and nurse practitioners to help client benefit from medical care.
- Work with clients in regards to maintaining living spaces and avoid hoarding issues or pests in order to prevent unstable relationships with neighbours and landlords
- Interpreted and explained treatment and benefit programs to clients.
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
- Utilized evidence-based practices to provide effective interventions for clients.
Behavioral Therapist
Adora Bright Pediatric Center
08.2021 - 11.2022
- Use a variety of behavior analytic procedures, some in which are directed by the instructor and others initiated by the learner
- Aid in the continual development and implementation of educational activities for youth
- Build relationships with children, youth, and parents, and ensure a high quality of care is provided
- Structure the clients day to provide many opportunities - both planned and natural occurring to acquire and practice skills in both structure and unstructured situations.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Collected session data to aid in treatment planning and assessment.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Intensive Case Manager
Cedar Heights Residential Living
05.2019 - 11.2021
- Developed individual Behavioral Support Plans, Crisis Prevention
- Plans, developed and implemented individual programming to enhance life skills, provided client advocacy within and outside the agency, provided clients with necessary support services within the community
- Support individuals with brain-based disabilities (FASD, ODD, ADHD, ASD, Anxiety and Psychotic Disorders)
- Worked closely with representatives at Mackenzie Health to create programming to assist with shaping residents individual behavior patterns
- Recreational Coordinator: responsible for daily recreation activities while incorporating the needs of each individual
- Provide emotional support and problem solving for youths
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
Education
Bachelor's of Social Work -
University of Athabasca
06.2024
Advance Diploma of Social Work -
Sheridan College
04.2020
Skills
- Attention to Detail
- Planning and Coordination
- Written and Verbal Communication
- Conflict Resolution
- Decision-Making
- Team Building
- Multitasking
- Multitasking Abilities
- Interpersonal Communication
- Self-Motivated
- Organizational Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- First Aid/CPR
- Cultural Awareness
- Dependable and Responsible
Timeline
Intensive Case Management Worker
Homes First Society
12.2022 - Current
Behavioral Therapist
Adora Bright Pediatric Center
08.2021 - 11.2022
Intensive Case Manager
Cedar Heights Residential Living
05.2019 - 11.2021
Bachelor's of Social Work -
University of Athabasca
Advance Diploma of Social Work -
Sheridan College
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