Aminat D.A
Scarborough,ON
Summary
Dedicated Community Support Worker skilled in crisis intervention, conflict resolution, and client advocacy. Proven ability to provide emotional support and create safe environments for individuals in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Support Worker
Homes First Society
Toronto, ON
10.2023 - Current
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Conducted safety checks of all areas of the facility while on duty.
- Maintained accurate records of client data using appropriate software programs.
- Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
- Documented incidents and interactions in client management systems accurately.
- Collaborated with case managers regarding client progress towards goals set forth in their individual service plans.
- Monitored recreational facilities during leisure hours ensuring safe participation by all guests.
- Assisted clients with accessing community resources and services.
Personal Support Worker
ComForCare
Ottawa, Ontario
04.2023 - 10.2023
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
- Transported clients to medical appointments or other destinations as needed.
- Educated families about the patient's condition and provided support during difficult times.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Community Support Worker
Hearts of Hope Shelter
Lagos,Nigeria, Nigeria
02.2017 - 01.2022
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Monitored medications and assisted with medication administration as needed.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Facilitated recreational activities that encouraged socialization and skill development.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Served as an advocate for clients in securing resources such as housing, employment.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
Education
Post Graduate Certificate - Community Service Worker
Evergreen College
Toronto, ONSkills
- Crisis intervention
- Conflict resolution
- First aid and CPR
- Drug abuse prevention
- Substance abuse awareness
- Counseling
- Client advocacy
- Record keeping
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Client needs assessments
Education and Training
other
Certification
- First Aid&CPR
- Crisis Prevention Intervention
- Toronto Shelter Standards
- Naloxone
- 519 LGBTQ TRAINING
- Oxygen Training
- Food Handling and Safety
- AODA CUSTOMERS SERVICE STANDARDS TRAINING
- AODA UNDERSTANDING HUMAN RIGHTS TRAINING
Timeline
Community Support Worker
Homes First Society
10.2023 - Current
Personal Support Worker
ComForCare
04.2023 - 10.2023
Community Support Worker
Hearts of Hope Shelter
02.2017 - 01.2022
Post Graduate Certificate - Community Service Worker
Evergreen College
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