Kuljit Singh

• Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
• Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
• Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
• Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
• Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

• Connect with outside individuals or agencies that provide services to meet these needs

• Monitoring current and ongoing programs, providing support, and evaluating performance on a regular basis.

• Keeping data and statistics on programs, events and outings. Recording attendance and involvement at activities and events of all internal and external stakeholders including staff, residents and agency partners.

• Creating communication strategies to ensure that residents and staff are informed and well equipped regarding programs.

• Work closely with the Manager and Supervisor of Programming within the Development Team to coordinate events, obtain resources and volunteers, etc.

• Prioritize and assign duties to team members when appropriate

• Provide wrap around case management supports to stabilize housing.

• Develop, implement and monitor an individual case management plan and crisis plan for each client with other Intensive Case Management workers in your team.

• Respond to conflicts, utilizing crisis intervention and prevention when required.

• Develop relationships with clients to provide supports and housing stabilization.

• Accompany clients to appointments based on their individual case management plans.

• Work with other Intensive Case Management Workers to develop and provide referrals for specialized supports to clients based on client’s goals, needs and choices.

• Within your team, regularly meet with clients and update the assessment of support and stabilization needed.

• The team will be able to facilitate connections to primary health care physicians and nurse practitioners to help clients benefit from medical care.

• In your team, explore employment opportunities with clients

• In your team, work with clients in regards to maintaining living spaces in order to prevent unstable relationships with their neighbours and landlords (i.e., hoarding issues or pest control issues).