Rebecca Ayugi
Toronto
Summary
Dynamic Community Shelter Worker with proven expertise at Homesfirst and Cofab Investment Agency, adept at crisis intervention and conflict resolution. Successfully streamlined intake processes, enhancing client support and resource access. Recognized for fostering inclusive environments and implementing life skills workshops, promoting resilience and self-sufficiency among residents. Skilled in mental health support and first aid.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Shelter Worker
Cofab Investment Agency
05.2023 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Built strong relationships with community stakeholders, resulting in increased funding opportunities for the organization''s programs.
- Served as a liaison between clients and social service agencies, effectively advocating on their behalf and securing necessary resources.
- Provided clients with job search assistance, leading to increased employment rates among the shelter population.
Relief Shelter Worker
Homes First Siciety
04.2023 - Current
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Relief Community Shelter Worker
Christie-ossington Shelter
09.2022 - 09.2023
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
- Implemented a reward system within the facility that encouraged positive behavior among residents while promoting a sense of community involvement.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
Education
Diploma - Early Childhood Education
Centennial College of Applied Arts And Technology
Scarborough, None12.2024
Skills
- Cross-cultural sensitivity
- Self-care practices
- Boundaries maintenance
- Professionalism and ethics
- Mental health support
- Resilience and persistence
- De-escalation techniques
- First aid and CPR
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Certification
First Aid and CPR
Naloxone Training
Toronto Shelter Standards
WHIMS
Timeline
Community Shelter Worker
Cofab Investment Agency
05.2023 - Current
Relief Shelter Worker
Homes First Siciety
04.2023 - Current
Relief Community Shelter Worker
Christie-ossington Shelter
09.2022 - 09.2023
Diploma - Early Childhood Education
Centennial College of Applied Arts And Technology
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