Laura Rowe
Trenton,ON
Summary
Compassionate and results-driven professional with proven experience supporting individuals facing homelessness, addiction, and complex mental health challenges. Skilled in case management, crisis intervention, and recovery-oriented care, with a strong foundation in trauma-informed practices. Demonstrates leadership, collaboration, and advocacy in multidisciplinary settings to promote client empowerment and long-term stability.
Overview
1
1
year of professional experience
Work History
Housing Support Worker
The Enrichment Center for Mental Health
07.2025 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations of transitional housing to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Do check-ins with clients to ensure that they are maintaining the regulations of transitional housing and to offer assistance with anything that they may need.
- Work closely with other community partners including CMHA, Hospitals, probation, etc.
- Bring clients to appointments.
Adult Services Team Lead
The John Howard Society of Belleville
05.2024 - Current
- Assisted in maintaining a clean, safe, and welcoming environment to support guests.
- Work with individuals impacted by homelessness, poverty, mental health concerns, addictions, and other challenges by providing drop-in services offered by the organization.
- Connected individuals with other community partners to ensure the best possible support.
- Utilized supportive counseling and de-escalation techniques during diverse crisis situations.
- Developed strong working relationships with community partners to enhance referral networks and resource availability for clients.
- Ensured adherence to ethical principles while maintaining client confidentiality at all times.
- Worked closely as a team with other employees and community partners to properly support guests.
- Accurately recorded daily activities and data, using strong organizational skills.
- Trained in CPR/First aid and in administering Naloxone.
- Have demonstrated the ability to remain calm in emergency situations.
- Participated in fundraising activities on behalf of the organization.
- Developed strong rapport with clients, gaining trust and open communication.
Resource Coordinator Supervisor
Community Partners for Success
07.2024 - 08.2025
- Crisis Intervention Skills: Deescalated high-pressure situations involving individuals impacted by homelessness, addiction, trauma, and domestic violence.
- Team Leadership: Supervised and coordinated volunteers, employees, and placement students.
- Drop-in Services: Provided drop-in services to individuals impacted by homelessness, addiction, mental health concerns, poverty, food insecurity, and other challenges.
- Food Insecurity: Organized and scheduled meal programs along with emergency food hampers to support guests with food insecurity.
- Supportive Counselling: Engaged in everyday interactions with clients, offering empathetic and nonjudgemental support.
- Resource Navigation: Utilized knowledge of local community resources to guide clients toward essential services.
- Collaborated Effectively: Worked as part of a team in a fast-paced non-profit organization with staff, volunteers, placement students, and other community partners.
- Partnership Building: Actively engaged with various community partners to create ongoing partnerships.
- Initiatives: Played a key role in soliciting support for various initiatives. I was responsible for creating multiple different pilot projects and launching them on behalf of the organization.
- Harm Reduction
- Communication and Public Speaking: Utilized strong written, verbal, interpersonal, and communication skills. I was a guest speaker for the “In Their Shoes” homelessness awareness event in Trenton.
- Technical Skills: Utilized MS Office suite programs, including Excel, Word, and PowerPoint, for various tasks such as data management and report creation.
Education
Social Service Worker -
Loyalist College
Belleville, ON06.2024
Skills
- Team leadership experience
- Exceptional supportive counseling skills
- Strong networking skills in soliciting supports
- Harm Reduction
- Case Management experience
- First Aid and CPR Certified
- Advanced knowledge of MS Office suite programs (Excel, Word, Excel, PowerPoint)
- Excellent skills in time management
- Experience in data analysis and evaluation
- Lived Experience
- Knowledge of many community resources and contacts
- Strong skills in group dynamics and teamwork
- Case management
- Trauma-informed Care
- Harm Reduction
- Non-Violent Crisis Intervention Training (NVCI)
- Strong knowledge of substance use and mental health disorders
- Strong deescalation and conflict resolution skills
- Valid Ontario driver's license with access to a reliable vehicle
Timeline
Housing Support Worker
The Enrichment Center for Mental Health
07.2025 - Current
Resource Coordinator Supervisor
Community Partners for Success
07.2024 - 08.2025
Adult Services Team Lead
The John Howard Society of Belleville
05.2024 - Current
Social Service Worker -
Loyalist College
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