Marie Angelica Lofranco
15 Brookbanks Drive, North York,ON, CA
Summary
A proven leader and reliable team player, excelled in hospitality service and safety procedures, enhancing customer satisfaction and loyalty. Demonstrated strong work ethic and multitasking abilities, significantly contributing to team success. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
FLIGHT ATTENDANT
WestJet Encore
05.2022 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high-performance ratings for customer service, teamwork, and punctuality.
- Used excellent customer service skills in addressing passengers' needs.
- Managed inventory effectively, ensuring all necessary supplies were available for each flight while minimizing waste and costs.
- Facilitated communication between flight deck and cabin crew before and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
CREW MEMBER
McDonald's
07.2015 - 05.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Used POS system to accurately enter orders and process payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
College Diploma - Flight Services - Operations & Cabin Management
Seneca College
North York, ON04.2022
College Diploma - Tourism And Hospitality Management
George Brown College
Toronto, ON08.2019
Skills
- Strong work ethic
- Flexible
- Leadership qualities
- Attention to detail
- Excellent Communication
- Organization and time management
- Multitasking
- Teamwork and collaboration
- Reliable and punctual
References
- Melissa Clark, Quality Check Flight Attendant, WestJet Encore, (905) 830-4795, missmmclark@gmail.com
- Julie Anne Beltran, Flight Attendant, WestJet Encore, (647) 891-3868, julieanne_beltran@yahoo.com
Timeline
FLIGHT ATTENDANT
WestJet Encore
05.2022 - 07.2024
CREW MEMBER
McDonald's
07.2015 - 05.2022
College Diploma - Flight Services - Operations & Cabin Management
Seneca College
College Diploma - Tourism And Hospitality Management
George Brown College
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