Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JELEESA RICHARDS

301-90 Orenda Court| Brampton,ON

Summary

Highly self-motivated, goal-oriented individual seeking Patient Information Clerk position. Team player with a strong ability to work within a team environment or single-handedly. Highly adept in meeting deadlines and navigating dynamic situations proactively with ease and professionalism. Seeking position within the healthcare sector that will allow me the opportunity to grow my extensive background helping the public and delivering exceptional Customer Service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

FLIGHT ATTENDANT

Porter Airlines Canada Limited
Mississauga, ON
08.2022 - Current
  • Carry out exceptional onboard Porter experience including delivering beverage, food and snack service.
  • Responsible for ensuring the safety and security of passengers onboard by enforcing Transport Canada Regulations & FAA federal guidelines.
  • Participates in pre-flight briefings with crew to discuss flight details, security and safety topics.
  • Demonstrates proper use of seat belts, oxygen masks and life vest for safety demo.
  • Proficient in onboard emergency procedures, First Aid, CPR, oxygen administration, and various safety protocols.
  • Responsible for conducting pre-departure inspections of aircraft, emergency exits and onboard emergency equipments.
  • Greet and assist passengers with carry-on luggage, provide assistance for passenger with inquiries and concerns.
  • Responsible for briefing and assisting passengers with disabilities, service animals and passengers travelling with infants.
  • Applies effective conflict resolution when dealing with unruly passengers inflight.
  • Works in liaison with RCMP, Inflight Security Officers and Airport Police.
  • Monitors cabin consistently during flight to ensure the safety of passengers.
  • Promptly answers passenger's call button while maintaining tidiness of cabin.
  • Organize and restock aircraft lavatories, organize contents in passenger seat pockets and ensure Safety Features card is available.
  • Responsible for completing international customs seal paperwork when departing and returning from US destinations.
  • Prepare medical incident reports and record any essential details and events of the flight into Purser report.
  • Assist passengers during deplaning and provide pertinent information for connections.

HEALTH SURVEILLANCE SCREENER

University Health Network-Toronto Western Hospital
Toronto, ON
08.2020 - 07.2022
  • Responsibly screened and directed visitors and outpatients to appointments.
  • Ensured visitors complied with UHN safety guidelines and adhered to regulations set in place to limit the spread of COVID-19.
  • Requested information and proof of vaccination from the public as part of a screening questionnaire, distributed COVID-19 tests as seen fit.
  • Accessed UHN Epic Software when locating transferred, discharged and inpatient charts.
  • Provided additional daily support for Emergency Unit as the first point of access.
  • Delegated the fluctuation of patients, prepared patient admission forms, conducted screening questionnaires and collaborated with triage.
  • Prioritized Paramedic patient transport into Emergency Unit; worked in liaison with Nurses, Paramedics and Law Enforcement to ensure the smooth flow of daily operations.

BARTENDER

Paramount Events Space
Woodbridge, ON
08.2017 - 10.2021
  • Provided outstanding bartending service for weddings, social events and corporate functions.
  • Worked effectively in high volume fast paced environments carrying out beverage orders and special requests.
  • Collaborated cohesively as a team carrying out duties and occasionally worked single-handedly bartending private events.
  • Restocked bar periodically, completed inventory prior to and after events, consistently ensured tidiness of bar.
  • Cultivated memorable experiences and rapport with guests to secure repeat clientele.

DELI CLERK

Metro
Brampton, ON
01.2009 - 05.2017
  • Delivered exceptional Customer Service in Deli & Fresh2Go department while operating Point of Sales cash register.
  • Prepared customer orders and handled special requests while working in fast paced environments.
  • Consistently met deadlines when preparing party platters for special event orders.
  • Ensured sanitization and tidiness at stations, restocked display cases and showcases.
  • Periodically checked and recorded temperature of hot food items into log book.

BARTENDER/BARISTA

Toronto Pearson International Airport (T1)
Mississauga, ON
03.2010 - 04.2013
  • Worked single-handedly within Café Ritazza shop, delivered exceptional service to customers within Toronto Pearson International Airport.
  • Operated Point Of Sales register and handled airline vouchers regularly.
  • Prepared alcoholic and hot beverages while simultaneously managing orders for patrons.
  • Handled high capacity periods with professionalism and ease while ensuring tidiness of the cafe.
  • Restocked beer fridge and display showcases throughout shift.
  • Handled inventory log sheet for opening and closing shift, ordered inventory supplies regularly.
  • Trained new baristas and bartenders occasionally within company.
  • Effectively used friendly upselling techniques to generate sales while responsibly checking photo identification for proof of age.

Education

Diploma - Addictions And Mental Health

CDI College
Mississauga, ON
08.2019

Skills

  • Teamwork: Thrives in working as a team and collaborating to improve work productivity Practiced in performing duties independently and with little to no supervision
  • Excellent customer service: Confident in working in fast paced and rapidly changing environments Able to effectively tend to the needs of guests by being observant and vigilant
  • Interpersonal & friendly: Exudes a warm attentive attitude while interacting with various walks of life and backgrounds
  • Excellent communicator: Effective in remaining vigilant and observant in complexed situations Adept at conflict resolution and handling unforeseen scenarios with ease and professionalism
  • Microsoft Office Efficient: Proficient in Microsoft Office Word/Excel/Outlook/Powerpoint and spreadsheets, Ability to type up to 40-50wpm
  • Multi-Tasking & Proficiency: Adept in working in fast paced and high volume environments with resiliency and a positive attitude

Certification

Smart Serve Ontario Jan 24, 2023

ProServe LIQUOR Staff Training Certification

CDI Collage Training & Certifications July,2018

Suicide Crisis Intervention, Conflict Resolution & Protection Training.

Standard First Aid-CPR C-AED Blended Dec 20, 2022

St. John Ambulance Certificate

Timeline

FLIGHT ATTENDANT

Porter Airlines Canada Limited
08.2022 - Current

HEALTH SURVEILLANCE SCREENER

University Health Network-Toronto Western Hospital
08.2020 - 07.2022

BARTENDER

Paramount Events Space
08.2017 - 10.2021

BARTENDER/BARISTA

Toronto Pearson International Airport (T1)
03.2010 - 04.2013

DELI CLERK

Metro
01.2009 - 05.2017

Diploma - Addictions And Mental Health

CDI College

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JELEESA RICHARDS