Paul Maigua Ruiz
Flight Attendant
1415-145 Marlee Ave. Toronto,ON
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Flight Attendant
Air Canada
07.2021 - Current
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Completed pre-flight safety checks to reinforce passenger safety
Flight Attendant
Air Canada Rouge
05.2018 - 07.2021
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies
Supervisor
Sentinel Maintenance Incorporated
12.2014 - 04.2018
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Customer Service Representative
Kawsay Company
06.2009 - 11.2014
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
College Certificate - Flight Services And Cabin Management
Seneca College
Toronto, ON 09.2017 - 10.2018
Some College (No Degree) - Business Administration - Finance
George Brown College
Toronto, ON 09.2015 - 04.2017
Skills
Customer Service skills
Preflight briefings
First Aid
Flight safety
Professional Appearance
Aviation regulations
Safety Procedures
Crew Coordination
Certification
Emergency First Aid - CPR C - AED
Timeline
Flight Attendant
Air Canada
07.2021 - Current
Disney Customer Excellence Training
06-2018
Flight Attendant
Air Canada Rouge
05.2018 - 07.2021
Emergency First Aid - CPR C - AED
04-2018
College Certificate - Flight Services And Cabin Management
Seneca College
09.2017 - 10.2018
Some College (No Degree) - Business Administration - Finance
George Brown College
09.2015 - 04.2017
Supervisor
Sentinel Maintenance Incorporated
12.2014 - 04.2018
Customer Service Representative
Kawsay Company
06.2009 - 11.2014