TRACY BARBOSA
Mount Hope,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Air Canada Rouge
01.2024 - 05.2024
- Attended and completed customer service training at the Disney Institute in Orlando Florida.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Inside Sales Representative
GOLFI REALTY REMAX
01.2021 - 12.2021
- Maintained relationships with clients
- Converted stale leads to potential sales
- Made around 200 touches a day to leads and kept up with tasks in order to not miss a potential sale
- Assistant to lead sales and assisted with day to day tasks in order to maximize their sale growth in a team setting
Claims Advisor
TRACY BARBOSA, AVIVA CANADA
02.2020 - 01.2021
- Helped serve and maintain business relationships with members and clients for all claims
- Investigate and approve claims according to company standards and policies
- Dealt with insurance claims via phone and computer
- Insurance house property estimates
- Worked well with a team and manager
Senior Stylist
MERCEDES SALON AND DAY SPA
07.2017 - 09.2018
- Senior stylist
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
Senior Stylist
Maison Fritz
09.2015 - 07.2017
- Senior stylist
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
Volunteer
BISHOP RYAN CATHOLIC HIGH SCHOOL
01.2015 - 01.2016
- Worked along side with Mrs
- Danoi in grade 9 and 12 cosmetology class
- Assisted in the classroom
- Teaching small lessons
- Teaching braids up do techniques and aesthetic lessons
- Marked papers and quizzes
- Kept the classroom clean and organized
- Ordered supplies cautiously keeping in mind the budget
Stylist
Clip Salon
12.2013 - 09.2015
- Senior stylist
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
High School Diploma -
CATHEDRAL HIGH SCHOOL
06.2010
COLLEGE OF TRADES MEMBER LICENSED HAIRSTYLIST
Skills
- Exceptional customer service skills and sales
- Customer Relationship Management
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Cosmetology
- Time Management
- Verbal and Written Communication
- Overcoming Objections
- Sales Expertise
- Customer Service and Assistance
- Product and Service Sales
- Client Retention
Timeline
Flight Attendant
Air Canada Rouge
01.2024 - 05.2024
Inside Sales Representative
GOLFI REALTY REMAX
01.2021 - 12.2021
Claims Advisor
TRACY BARBOSA, AVIVA CANADA
02.2020 - 01.2021
Senior Stylist
MERCEDES SALON AND DAY SPA
07.2017 - 09.2018
Senior Stylist
Maison Fritz
09.2015 - 07.2017
Volunteer
BISHOP RYAN CATHOLIC HIGH SCHOOL
01.2015 - 01.2016
Stylist
Clip Salon
12.2013 - 09.2015
High School Diploma -
CATHEDRAL HIGH SCHOOL
COLLEGE OF TRADES MEMBER LICENSED HAIRSTYLIST
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