AnneMarie Palermo
Server
Toronto,ON
Summary
Highly motivated flight attendant with extensive customer service and sales experience. Dedicated to delivering exceptional service and ensuring positive experiences for all clients. Continues to develop strong customer service and conflict resolution skills in fast-paced, high-pressure environments. First Aid Trained. CPR Certified. Smart Serve Certified.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Air Transat
01.2023 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep up-to-date of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Server
Abrielle
08.2023 - 02.2024
- Increased sales significantly by upselling higher-end products to customers and staying up-to-date on menu changes.
- Collaborated with kitchen staff to ensure accurate preparation of special dietary requests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Oversaw larger parties and groups calmly and professionally for a seamless service over multiple courses.
Server
Cibo Wine Bar Yorkville
05.2022 - 02.2023
- Collected payment for food and drinks served,
balanced cash receipts and maintained accurate
cash drawer. - Performed complete opening and closing duties, ensuring the dining area was prepared for service transitions.
Server
Eataly, La Pizza and La Pasta
06.2021 - 05.2022
Server
Vesuvio Pizzeria & Spaghetti House
06.2019 - 11.2019
Skills
Multi-tasking strength
Product and service sales
Point of sale operation
Exceptional customer service
Adapt to diverse groups
Problem-solving skills
Punctuality and communication
Hospitality service expertise
Food and beverage pairings
Disability awareness
Emergency response management
Evacuation coordination
Timeline
Server
Abrielle
08.2023 - 02.2024
Flight Attendant
Air Transat
01.2023 - Current
Server
Cibo Wine Bar Yorkville
05.2022 - 02.2023
Server
Eataly, La Pizza and La Pasta
06.2021 - 05.2022
Server
Vesuvio Pizzeria & Spaghetti House
06.2019 - 11.2019
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