Maria Consolacion Tam
Shoppers Drug Mart
New Westminster
27
years of professional experience
I have worked for 26 years in grocery and retail management. Currently, as a front store manager at Shoppers Drug Mart at Broadmoor Plaza in Richmond BC, leading daily store operations, developing high performing teams and delivering strong customer service. Experienced in sales, inventory management, merchandising loss prevention, and employee development. I am looking to apply my leadership and operational experience as a No Frills- franchise operator.
Work History
Front Store Manager
7 Years 7 Months- Oversee all front store operations to ensure excellent customer service and operational efficiency.
- Lead, coach, and develop a team while creating a positive and accountable work environment.
- Recruit, interview and schedule employees to meet business.
- Manage inventory, ordering, merchandising and promotional execution following the store's operational guidelines.
- Receive and oversee deliveries from distribution warehouse and direct store vendors, ensuring inventory accuracy and timely processing.
- Verify invoices, investigate discrepancies, and maintain accurate inventory records.
- Ensure products are received, stocked, and merchandised according to operational standards.
- Drive sales through effective merchandising and promotional execution.
- Participated in regular Profit and Loss (P&L) reviews with the associate- owner to monitor store performance and identify opportunities for improvement.
- Monitor store expenses and daily sales profitability.
- Reduce inventory shrink through effective inventory control and following weekly rotation process and loss prevention process.
- Ensure compliance within company, policies, health and safety standards and operational procedures.
- Resolve customer concerns and build strong community relationships.
Assistant Front Store Manager
1 Year- Assisted the front store manager in daily store operations.
- Supervised employees and supported hiring and training.
- Maintained merchandising standards and inventory control.
- Helped achieve sales and customer goals.
Assistant Store Manager
2 Years- Assisted with overall store operations and daily management.
- Supervised staff-maintained inventory.
- Delivered excellent customer service while supporting sales target
- Ensured Store presentation meets company standards.
Assistant Store Manager
3 Years- Supported daily operations of a high-volume retail store.
- Managed merchandising, inventory control, and staff supervision.
- Assisted with recruitment, coaching and performance management.
- Helped deliver strong operational and financial results.
Assistant Manager
7 Years- Managed daily store operations across multiple departments.
- Led and developed teams to achieve sales and customer objectives.
- Oversaw inventory management, merchandising, and store operating standards.
- Supported profitability initiatives.
CAO (Computer Assisted Ordering)
2 Years- Managed computer assisted ordering to maintain inventory levels and product availability.
- Monitored inventory accuracy and replenishment.
- Worked with department managers to ensure timely ordering and minimize out of stocks.
- Investigate inventory discrepancies and adjusted orders as needed.
- Supported efficient inventory flow and store operations.
Housewares Supervisor
2 Years- Supervised the housewares department and led daily team operations.
- Maintained merchandising standards, inventory levels and product presentations
- Delivered excellent customer service and supported departmental sales goals.
- Trained and coached team members on customer service and operational procedures by following the pocket guide.
- Serve as a store keyholder twice a week by closing the store, ensuring security procedures were followed and providing leadership support during management coverage.
Part-time Housewares Associate
2 Years- Assisted with the opening of the new Superstore location.
- Built store fixtures installed shelving and set merchandise according to the planograms.
- Stocked products and prepared departments for store openings.
- Maintain merchandising standards and provide excellent customer service.
- Supported inventory replenishment and department organization
Education
Bachelor of Science - Physiotherapy
Bachelor of Science - Pharmacy
Skills
Store Operations Management
Retail Leadership
Profit and loss awareness
Sales Growth and expense control
Inventory Management
Merchandising
Labour Scheduling
Recruitment and team development
Customer service Excellence
Loss Prevention
Health and safety Compliance
Timeline
Front Store Manager
Shoppers Drug Mart
01.2019 - CurrentRead More
Assistant Front Store Manager
Shoppers Drug Mart
01.2018 - 01.2019Read More
Assistant Store Manager
Party City
01.2016 - 01.2018Read More
Assistant Store Manager
Shoppers Drug Mart
01.2013 - 01.2016Read More
Assistant Manager
Real Canadian Superstore
01.2006 - 01.2013Read More
CAO (Computer Assisted Ordering)
Real Canadian Superstore
01.2004 - 01.2006Read More
Housewares Supervisor
Real Canadian Superstore
01.2002 - 01.2004Read More
Part-time Housewares Associate
Real Canadian Superstore
01.2000 - 01.2002Read More
Centro Escolar University
Bachelor of Science from Pharmacy
Read More
Fatima College
Bachelor of Science from Physiotherapy
Read More