Mark Jones
St. John's,NL
Summary
Dynamic Front Store Manager with a proven track record at Shoppers Drug Mart, enhancing operational efficiency and fostering customer relations through exceptional leadership and customer service management. Spearheaded initiatives that significantly minimized inventory liabilities, leveraging skills in policy enforcement and team collaboration. Renowned for driving productivity and engagement through innovative recognition programs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Store Manager
Shoppers Drug Mart
10.2007 - Current
- Executed store policies and procedures on schedule.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Fostered a culture of teamwork by encouraging collaboration among staff members and hosting regular team meetings.
- Drove increased productivity among staff through motivational tactics such as recognition programs or incentive-based rewards.
Skills
- Customer service
- Store operations
- Health and safety
- Stock rotation
- Recruitment and hiring
- Task delegation
- Inventory maintenance
- Opening and closing procedures
- Scheduling coordination
- Policy enforcement
- Schedule creation
- Employee recruitment
- Merchandise display
- Promotions planning
- Strategy development
- Brand representation
- Financial goal setting
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Operations management
- Goal setting
- Professionalism
Languages
English
Elementary
Certification
Lead Program Completed.
Health and Saftey
Timeline
Front Store Manager
Shoppers Drug Mart
10.2007 - Current
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