Gord Smith
St Catharines
Summary
Hard working Front Store Manager at Shoppers Drug Mart with a proven track record in enhancing customer satisfaction and optimizing store operations. I successfully improved service quality and maintained high store standards, driving customer traffic and profitability through effective team leadership and strategic inventory management. I'm reliable and honest employee.
Overview
48
48
years of professional experience
Work History
Front Store Manager
Shoppers Drug Mart
02.1978 - 09.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by organizing stock and maintaining product displays.
- Monitored cleanliness and organization of front store areas to promote a welcoming environment.
- Engaged in training sessions, gaining knowledge of safety practices and operational efficiencies.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Dennis Morris High School
St. Catharines, ON09-1978
Skills
- Customer engagement
- Stock rotation
- Store operations
- Scheduling coordination
- Policy enforcement
- Employee recruitment
- Teamwork
- Time management
- Reliability
- Customer service management
Languages
English
Full Professional
Timeline
Front Store Manager
Shoppers Drug Mart
02.1978 - 09.2025
High School Diploma -
Dennis Morris High School
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