Ana Dosen
Mississauga,ON
Summary
Front Store Manager with 10+ years of retail management experience successfully oversees resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Front Store Manager
Shoppers Drug Mart
12.2020 - Current
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Drove increased productivity among staff through motivational tactics such as recognition programs or incentive-based rewards.
- Evaluated employee performance regularly, offering constructive feedback on areas of improvement and recognizing top performers with rewards or promotions.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Shoppers Drug Mart
05.2012 - 12.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier Supervisor
Shoppers Drug Mart
03.2008 - 04.2012
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Cashier
Shoppers Drug Mart
01.2008 - 03.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Environmental Science
York University
Toronto, ON04-2012
Skills
- Customer Service
- Store operations
- Health and safety
- Fast learner
- Recruitment and hiring
- Inventory Management
- Scheduling Coordination
- Employee engagement
- Workforce Management
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Front Store Manager
Shoppers Drug Mart
12.2020 - Current
Assistant Manager
Shoppers Drug Mart
05.2012 - 12.2019
Cashier Supervisor
Shoppers Drug Mart
03.2008 - 04.2012
Cashier
Shoppers Drug Mart
01.2008 - 03.2008
Bachelor of Science - Environmental Science
York University
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