Jeanine Durocher
Edmonton,AB
Summary
Result-oriented Front Store Manager with a strong commitment to upholding all policies, procedures, and standards of Shoppers Drug Mart. Demonstrates exceptional leadership skills in guiding and mentoring staff to deliver outstanding customer service. Utilizes extensive experience in retail and management to effectively manage processes, systems, and financial resources, ensuring the achievement of individual, departmental, and store objectives. Proactively tackles challenges and leverages problem-solving abilities to drive the success and growth of store objectives and targets.
Overview
18
18
years of professional experience
Work History
Front Store Manager
Shoppers Drug Mart
10.2023 - 08.2024
- Streamlined front store operations by implementing efficient inventory management systems and staff scheduling.
- Reduced employee turnover by fostering a positive work environment through open communication channels and team-building activities.
- Conducted regular audits of store policies and procedures to ensure compliance with company standards and local regulations.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Optimized labor allocation for peak hours by analyzing store traffic patterns, improving efficiency in customer service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
Assistant Manager
Shoppers Drug Mart
06.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new managers
Front Store Manager
Shoppers Drug Mart
04.2021 - 06.2023
- Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the FMS Monitoring Report
- Tracks, analyzes, and reports analytics and KPIs to develop effective strategies to improve business efficiency and achieve period, quarterly and annual targets
- Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using Micro-Strategy, Daily Metrics Tracker, FSM Monitoring Reporting, and MMS Reports
- Ensures product is always in stock through proactive inventory planning; continuously monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors
- Complies with all Human Resources Standards
- Maintains wage administration within SLPH guidelines
- Sets individual goals for departments to motivate employees and ensure all goals are met
- Facilitates staff orientation and specific placement training utilizing Academy and manages staff performance through ongoing coaching, action planning, and follow-up
- Demonstrates effective leadership and organization skills to drive the business, leading by example to support corporate programs, motivate staff and drive Blue Culture and engagement
- Maintains all store standards to provide exceptional customer experience, drive customer traffic and positively impact store profitability.
Assistant Front Store Manager
Shoppers Drug Mart
01.2018 - 01.2021
- Oversees PC Optimum program; continuously analyzes individual ID performance for signups and email captures and identifies opportunities for additional training that could improve individuals' success
- Assists in maximizing team member coverage, performing the role of floor leadership, and working as required in various departments during busy periods to maintain optimal customer service levels
- Executes store directives for mechanized placement, visual displays, signages, and maintains cleanliness and organization within the store that follows corporate standards.
Pharmacy Assistant, Merchandiser and Photo lab Manager
Shoppers Drug Mart
01.2008 - 01.2020
- Ensured that all products and packaging were properly merchandised and stocked
- Adjudicated third-party billing and efficiently counted, measured, packaged, and labeled prescriptions
- Maintained a clean, organized inventory and implemented new planograms that followed MMS standards
- Anticipated customer needs and provided them with high-quality and timely service while upholding brand and store standards and values to ensure customer satisfaction
- Managed opening and end-of-day bookkeeping, documenting cash flow to drive critical financial reporting and decision-making.
Photo lab Manager
Shoppers Drug Mart
01.2007 - 01.2008
- Processed films, prints, books, décor orders, and passport photos for customers while advising optimal product purchases and cross-selling additional products
- Delivered consistent and outstanding customer service through a friendly attitude, attentive behavior, and strong product knowledge
- Followed and properly trained all operational standards and guidelines for the preparation of products and operation of equipment.
Education
Customer Service Representative Diploma -
Academy of Learning
Price Albert, SK01.2006
Skills
- Customer Service
- Store operations
- Health and safety
- Stock Rotation
- Task Delegation
- Inventory Maintenance
- Policy Enforcement
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Decision-Making
- Customer Service Management
- Effective leader
Qualifications
- Leadership skills: Provides effective leadership and continuous mentorship to ensure the development of all staff to improve store performance and provide exceptional customer service.
- Time-management skills: Ability to perform critical thinking and organizational skills to effectively manage multiple departments and operations with high customer traffic.
- Planning skills: Utilize judgment and decision-making skills to control expenses, Inventory Management, and prioritize activities quickly in response to changing initiatives.
- Analytical skills: Capable of pursuing each task with attention to detail; possess strong analytical and numerical skills.
References
References available on request
Timeline
Front Store Manager
Shoppers Drug Mart
10.2023 - 08.2024
Assistant Manager
Shoppers Drug Mart
06.2023 - 09.2023
Front Store Manager
Shoppers Drug Mart
04.2021 - 06.2023
Assistant Front Store Manager
Shoppers Drug Mart
01.2018 - 01.2021
Pharmacy Assistant, Merchandiser and Photo lab Manager
Shoppers Drug Mart
01.2008 - 01.2020
Photo lab Manager
Shoppers Drug Mart
01.2007 - 01.2008
Customer Service Representative Diploma -
Academy of Learning
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