Manpreet Kaur
Brampton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Customer Service Representative
Intelcom Courrier Canada Inc.
- Current
- Prepare daily reports, process pending packages/returns, and handle SAC packages
- Manage customer service requests via email/phone, and facilitate communication between Customer Service, Brokers, and Supervisors
- Serve customers at the terminal, perform data entry, and escalate special cases
- Maintain a clean, safe work environment, adhering to Health & Safety protocols
- Participate in additional tasks as needed, ensuring work areas are clean and presentable
Package Handler
Intelcom Courrier Canada Inc.
06.2023 - 11.2024
- Occasionally set up the area before the shift starts
- Unloading, sorting, scanning, labeling, and placing packages in the designated areas for delivery
- Ability to lead all the lines (vertical, horizontal, HBC area, and manual line)
- Handle the last mile when needed and doing sorting, feeding, and wrapping the skids
- Emphasizing teamwork through open communication and valuing the team’s collective efforts
Education
Human Resources Management
Canadore College
Mississauga, ON08.2024
Diploma - International Business Management
Sheridan College
Mississauga, ON12.2023
Bachelor of Arts -
Panjab University
Punjab, India07.2022
Skills
- Customer Service Skills
- Motivated and self-driven
- Strong communication and interpersonal abilities
- Computer Skills ( Microsoft Office Suite )
- Time management expertise
- Reporting and analytics
- Process improvement strategies
- Conflict resolution techniques
- Data analysis proficiency
Certification
Dispatch and Load Brokerage Specialist
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Package Handler
Intelcom Courrier Canada Inc.
06.2023 - 11.2024
Operations Customer Service Representative
Intelcom Courrier Canada Inc.
- Current
Human Resources Management
Canadore College
Diploma - International Business Management
Sheridan College
Bachelor of Arts -
Panjab University
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