ADITYA LAVAKUMAR
London,Ontario
Summary
Dynamic Operations Customer Service Representative at Intelcom | Dragonfly, skilled in logistics optimization and conflict resolution. Successfully led a sorting team, enhancing efficiency and ensuring timely delivery of 10,000 packages daily. Proficient in scanning technology and committed to delivering exceptional customer experiences through clear communication and collaboration.
Overview
3
3
years of professional experience
Work History
Operations Customer Service Representative
Intelcom | Dragonfly
London, CA
06.2024 - Current
- Led a sorting team as Lead Hand, responsible for processing and dispatching a volume of around 10,000 packages daily, with higher volume during peaks, ensuring efficient and timely delivery.
- Resolving customer inquiries and logistical challenges.
- Convey information clearly to customers, and delivery drivers.
- Collaborating effectively with fellow workers, delivery drivers, and sorters.
- Managed customer inquiries through multiple communication channels.
- Monitored service performance and reported trends to management.
- Resolved customer complaints in a timely manner.
- Evaluated existing processes for efficiency improvements.
- Ensured compliance of operations with SOP.
Package Handler
Intelcom | Dragonfly
London, CA
12.2023 - 06.2024
- Experience using scanning technology.
- Proven ability to handle heavy packages safely.
- Fast-paced scanning and sorting, attention to detail.
- Experience collaborating in a team.
- Consistent punctuality and flexible hours.
Junior Insurance Claims Specialist
CareRevenue (Good Methods Software Solutions Pvt Ltd)
Thiruvananthapuram, Kerala, India
10.2022 - 08.2023
- Ensured accurate data entry and verification of patient information from insurance providers with more than 100% production with a consistent 99% quality rate.
- Maintained patient records with strict accuracy and compliance standards.
- Proficiently utilized RCM software and EHR systems for efficient data management.
- Collaborated effectively with colleagues and insurance providers to maintain an efficient workflow and achieve departmental objectives.
Education
Graduate Diploma - Applied Aerospace Manufacturing
Fanshawe College
London, ON, CA04.2025
Graduate Diploma - Practical Mechanical Engineering
Fanshawe College
London, ON, CA04.2024
B. Tech - Mechanical Engineering
Mar Baselios College of Engineering and Technology
Kerala, India06.2022
Skills
Operational Leadership & Management
- Team leadership and supervision
- Logistics Management & Optimization
- Process Monitoring & Improvement
- Fast-Paced Environment Adaptation
- Goal-Oriented & Results-Driven
- Problem-Solving & Decision-Making (logistical challenges)
Communication & Customer Service
- Clear & Concise Communication (to staff, drivers, customers)
- Conflict Resolution & Inquiry Handling
- Cross-functional Collaboration
- Customer Experience Focus
Efficiency & Compliance
- Operational Efficiency
- Data Entry & Reporting Accuracy (99% quality, 100% production)
- Attention to Detail
- Adherence to Procedures & Compliance
- Time Management & Punctuality
Technical Aptitude & Systems
- Warehouse Operations
- Scanning Technology
- RCM Software & EHR Systems
- Microsoft Office Suite
- Forklift Operator Certification
Personal Attributes
- Resourceful & Autonomous
- Self-Motivated & Reliable
- Organized & Responsible
- "Get-It-Done" Attitude
- Adaptability & Flexible Hours
- Physical Aptitude (lifting heavy charges)
- employees, customers, and delivery drivers, ensuring clarity and coordination
- Managed accurate data entry and reporting for daily operations, contributing to efficient record-keeping
- Fostered strong collaboration among fellow workers, delivery drivers, and sorters to optimize workflow and team performance
Timeline
Operations Customer Service Representative
Intelcom | Dragonfly
06.2024 - Current
Package Handler
Intelcom | Dragonfly
12.2023 - 06.2024
Junior Insurance Claims Specialist
CareRevenue (Good Methods Software Solutions Pvt Ltd)
10.2022 - 08.2023
Graduate Diploma - Applied Aerospace Manufacturing
Fanshawe College
Graduate Diploma - Practical Mechanical Engineering
Fanshawe College
B. Tech - Mechanical Engineering
Mar Baselios College of Engineering and Technology
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