Summary
Overview
Work History
Education
Skills
Timeline
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KAYLA DOAN

Nanaimo,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and knowledge, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of productivity and responsibility to meet team goals.

Overview

9
9
years of professional experience

Work History

Operations Customer Service Representative

Intelcom Express Canada Inc
08.2021 - Current
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and daily operations.
  • Used critical thinking to identify issues, analyze information and provide solutions to problems and improve operations and optimizations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm within tight deadlines and fast-paced atmosphere.

Restaurant Assistant Manager

Nanaimo Pizza Inc
08.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

Sales and Marketing Executive and Administrator

Panasonic Sales Vietnam
04.2016 - 07.2020
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Launched marketing activities for new product lines and market penetration.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Maintained complete database of files, contacts and project materials.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Engaged, informed and supported staff on media and marketing outcomes.
  • Supported marketing teams, creating, deploying and optimizing campaigns for distributors and retailers.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Completed quarterly forecasting and monthly financial reviews.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Identified value propositions and key messages for company marketing campaigns.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Planned and executed events and marketing programs in order to producing qualified leads.
  • Implemented successful marketing and promotional strategies to achieve yearly division's target.
  • Processed invoices and expenses using SAP to facilitate on-time payment.

Administration Assistant

International Press Soft-com Vietnam
05.2014 - 03.2015
  • Followed up accounts payable and receivable with Accounting Department.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Improved productivity by increasing customer feedback and maintaining long-term business goals.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using SAP to facilitate on-time payment.
  • Created PowerPoint presentations for business development purposes.

Education

CPA Certification Program - Accounting And Finance

The Western School of Business
Vancouver, BC
12.2024

Bachelor's Degree - Finance

University of Economics
Vietnam
06.2013

Certificate in Digital Marketing Management - Marketing

Centennial College
Toronto, ON
04.2021

No Degree - Accounting And Finance

LinkedIn

Skills

  • Accounting Support
  • Administrative Support
  • Critical Thinking
  • Bookkeeping
  • Budgeting
  • Marketing
  • Customer Service Excellence
  • Back Office Operations
  • Microsoft Office
  • Database Organization
  • Time Management

Timeline

Restaurant Assistant Manager

Nanaimo Pizza Inc
08.2021 - Current

Operations Customer Service Representative

Intelcom Express Canada Inc
08.2021 - Current

Sales and Marketing Executive and Administrator

Panasonic Sales Vietnam
04.2016 - 07.2020

Administration Assistant

International Press Soft-com Vietnam
05.2014 - 03.2015

CPA Certification Program - Accounting And Finance

The Western School of Business

Bachelor's Degree - Finance

University of Economics

Certificate in Digital Marketing Management - Marketing

Centennial College

No Degree - Accounting And Finance

LinkedIn

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