Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
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Deepa Poudel

Sudbury,ON

Summary

Detail-oriented Cybersecurity professional with a Post Graduate Certificate in Cybersecurity and Business Analytics. Expertise in data analysis, security operations, network administration, and risk assessment, with hands-on experience in configuring firewalls and managing Active Directory across Windows and Linux environments. Proficient in scripting languages such as Python, Bash, and PowerShell, alongside cloud and virtualization technologies. Proven track record in customer service, focused on resolving issues efficiently and enhancing client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Customer Service Representative

Dragonfly Delivery
Sudbury, Canada
10.2023 - 03.2024
  • Delivered exceptional customer service, resolving inquiries, and ensuring operational efficiency.
  • Utilized strong communication and time-management skills to meet client expectations in a fast-paced environment.
  • Provided technical support to customers regarding product functions and operations.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Marketing Research Specialist

Infinity Digital Agency
Kathmandu, Nepal
03.2020 - 08.2022
  • Conducted data-driven market research to identify trends and inform strategic marketing decisions.
  • Applied statistical analysis to optimize campaigns, improving client engagement by 15%.

Education

Post Graduate Certificate - Cybersecurity

Cambrian College of Applied Arts And Technology
Sudbury, ON
04.2025

Post Graduate Certificate - Business Analytics

Cambrian College of Applied Arts and Technology
Sudbury, ON
07.2024

Bachelor's Degree - Statistics

Tribhuvan University
Kathmandu, Nepal
04.2020

Skills

  • Cybersecurity and network security
  • Firewall configuration
  • Vulnerability management
  • Wazuh expertise
  • Secure SSH practices
  • System hardening
  • System administration
  • Active Directory management
  • Windows and Linux environments
  • Cloud and virtualization technologies
  • Scripting and programming languages
  • Python proficiency
  • Bash scripting
  • PowerShell automation
  • Data analysis techniques
  • Statistical analysis methods
  • Business analytics strategies
  • Data visualization tools
  • Tools and platforms knowledge
  • Ubuntu expertise
  • Windows Server administration
  • Communication skills
  • Leadership abilities
  • Time management strategies
  • Customer service excellence

Certification

  • Post Graduate Certificate in Cybersecurity, Cambrian College, 2025
  • Post Graduate Certificate in Business Analytics, Cambrian College, 2024

Projects

Network Perimeter Security Implementation, Configured OPNSense firewall and Wazuh for intrusion detection in a mixed Windows/Linux environment, enhancing network security. Secure SSH & System Hardening, Implemented best security practices on Ubuntu, including disabling root login and configuring secure SSH access, reducing vulnerabilities. Virtualized Environment Setup, Deployed and managed virtual machines using Oracle VirtualBox for secure testing and simulation of network configurations.

Languages

  • English, Fluent
  • Hindi, Fluent
  • Nepali, Native

Timeline

Operations Customer Service Representative

Dragonfly Delivery
10.2023 - 03.2024

Marketing Research Specialist

Infinity Digital Agency
03.2020 - 08.2022

Post Graduate Certificate - Cybersecurity

Cambrian College of Applied Arts And Technology

Post Graduate Certificate - Business Analytics

Cambrian College of Applied Arts and Technology

Bachelor's Degree - Statistics

Tribhuvan University

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Deepa Poudel