Summary
Overview
Work History
Education
Skills
Websites
Timeline
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KEERTHANA VELDI

Halifax,Canada

Summary

Motivated and analytical business analytics graduate with strong interpersonal and relationship management skills. A consistent achiever with hands-on experience in financial reporting, customer support, and data-driven insights. Skilled in Power BI, SQL, and Excel with a focus on supporting business operations and decision-making.

Overview

6
6
years of professional experience

Work History

Operations Customer Service Representative

Intelcom Courier
Truro, NS
07.2024 - 03.2025
  • Delivered responsive support to clients by resolving operational concerns and updating them on shipment statuses.
  • Used Excel and Power BI to build dashboards and reports, helping teams monitor key metrics related to delivery efficiency and resource use.
  • Applied strong analytical and management skills to identify process gaps and implement improvements.
  • Demonstrated autonomy and accountability while supporting cross-regional operations — aligning with the mobility needs of client-facing roles.

Cashier & Customer Service Representative

Home Depot
Halifax, NS
01.2023 - 07.2024
  • Acted as the first point of contact for diverse clients, consistently delivering high-level customer service.
  • Demonstrated excellent interpersonal skills and a motivated attitude when handling concerns and managing transactions.
  • Supported store financial operations by managing accurate transactions and tracking inventory concerns.
  • Worked closely with sales and operations teams, improving coordination between client needs and product offerings.

Data & Product Analyst

Kyndryl
Hyderabad
01.2022 - 11.2022
  • Collaborated with senior teams to create product and service roadmaps aligned with client business goals.
  • Built custom dashboards and tools to support budgeting, variance reporting, and resource allocation.
  • Exercised strong analytical thinking and relationship management skills while supporting business plan development.
  • Supported strategic decision-making by identifying cost efficiencies and long-term improvements.

Business Intelligence Analyst

IBM
Hyderabad
06.2019 - 12.2021
  • Supported data-driven business decisions through financial performance dashboards and trend analysis.
  • Used SQL and Python to process large data sets and deliver analytical insights to internal stakeholders.
  • Participated in negotiating priorities with cross-functional teams and tailoring reporting to stakeholder needs.
  • Gained valuable experience in client engagement, problem-solving, and presenting data-backed recommendations.

Education

Post Baccalaureate Diploma - Business Analytics

Cape Breton University
Nova Scotia, Canada
12.2024

Bachelor of Engineering - Electronics and Communication

Vaagdevi College of Engineering
Telangana, India
04-2018

Skills

  • Business & Financial Analysis
  • Agriculture Industry Awareness & Client Relationship Management
  • Customized Financial Solution Support
  • Market Trend & Competitor Research
  • Data Analytics & Reporting: Power BI, SQL, Excel
  • Interpersonal Communication & Team Collaboration
  • Forecasting, Budget Tracking & Management Skills
  • Negotiating, Documentation & Report Preparation
  • Communication
  • Relationship Management
  • Problem-Solving
  • Negotiating
  • Adaptability
  • Management Skills

Timeline

Operations Customer Service Representative

Intelcom Courier
07.2024 - 03.2025

Cashier & Customer Service Representative

Home Depot
01.2023 - 07.2024

Data & Product Analyst

Kyndryl
01.2022 - 11.2022

Business Intelligence Analyst

IBM
06.2019 - 12.2021

Post Baccalaureate Diploma - Business Analytics

Cape Breton University

Bachelor of Engineering - Electronics and Communication

Vaagdevi College of Engineering

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KEERTHANA VELDI