Manjot Kaur
Brampton,ON
Summary
I am a committed, hardworking, and dedicated professional who can work efficiently in a fast-paced environment. I am skilled in problem-solving, customer service, leadership, teamwork, and time management. I have almost 3 years of experience in customer assistance, bagging and packing, heavy lifting, communication, and marketing. Experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader, Rogers
Fine Sight Solutions
06.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Collaborated with team members to achieve monthly sales targets consistently.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Warehouse Associate
Vulcan Staffing (Xcella company)
11.2022 - 01.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Legal Drafting Trainee
District Court
08.2021 - 08.2022
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Created customized training materials tailored to individual learning styles, maximizing effectiveness.
- Managed scheduling logistics for multiple concurrent training sessions while maintaining flexibility for individual needs.
Customer Service Representative
Jio Service Centre
10.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Continuing education in Law - Law Clerk
Humber College
12.2024
Post Secondary - Arts
Akal Academy Baru Sahib
01.2021
10th - Secondary Education
Akal Academy Baru Sahib
01.2019
Skills
- Inventory Management and Planning
- Product Sales and Promotion
- Warehouse Coordination and Support
- Supply Chain Improvement
- Product verification
- Coaching
- Complaint Resolution
- Client Service
- Organized Paperwork
- Records Preparations and Maintain
- MS Office
- MS Word and Excel
Accomplishments
- State level hockey player
- Resolved product issue through consumer testing.
- Documented and resolved issue which led to result
Languages
English
Full Professional
Punjabi
Native or Bilingual
French
Elementary
Hindi
Professional Working
Certification
Certificate in Leadership
Timeline
Team Leader, Rogers
Fine Sight Solutions
06.2023 - Current
Warehouse Associate
Vulcan Staffing (Xcella company)
11.2022 - 01.2023
Customer Service Representative
Jio Service Centre
10.2021 - 07.2022
Legal Drafting Trainee
District Court
08.2021 - 08.2022
Continuing education in Law - Law Clerk
Humber College
Post Secondary - Arts
Akal Academy Baru Sahib
10th - Secondary Education
Akal Academy Baru Sahib
Certificate in Leadership
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