Fatima Hassan
Toronto,ON
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fine Sight Solutions
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Commercial Cleaner
Arelli Cleaning Inc
01.2024 - 07.2024
- Perform general housekeeping duties including dusting, vacuuming, mopping and cleaning bathrooms and kitchens.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Organized and used industrial cleaning products following strict safety procedures.
Retail Employee
Marks Work Warehouse
11.2021 - 12.2023
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
Education
High School Diploma -
Weston Collegiate Institute
06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Order processing
- POS systems expert
- Key holder experience
- Computer proficiency
Timeline
Customer Service Representative
Fine Sight Solutions
07.2024 - 12.2024
Commercial Cleaner
Arelli Cleaning Inc
01.2024 - 07.2024
Retail Employee
Marks Work Warehouse
11.2021 - 12.2023
High School Diploma -
Weston Collegiate Institute
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