Amritpal Kaur
Brampton,ON
Summary
Motivated and caring Early Childhood Assistant with foundational knowledge in child development and a strong passion for helping young children learn and grow. Recently certified, eager to support educators in creating a safe, engaging, and nurturing environment. Reliable, patient, and ready to contribute to a positive early learning experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATS Healthcare
01.2023 - Current
- Assisted customers with inquiries and provided accurate information on products and services.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Processed orders and transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions to inform customers and enhance sales opportunities.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
Dollarama
07.2023 - 05.2024
- Collaborated with team members to improve service delivery and customer experience.
- Adapted quickly to changes in product offerings and company policies to maintain compliance.
- Engaged in ongoing training to enhance product knowledge and customer service skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate
Adidas
06.2022 - 06.2023
- Received, inspected, and stored incoming shipments, ensuring accuracy and quality control.
- Managed inventory counts, maintaining accurate records of stock levels and locations.
- Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
- Trained new associates on safety protocols and operational procedures for warehouse tasks.
- Implemented organizational systems for improved space utilization in warehouse layout.
- Consistently lifted materials weighing up to 50 lbs.
Education
Tourism: Destination And Travel Management - Tourism
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON04.2024
Skills
Strong understanding of child development safety
Patient, empathetic, and positive attitude
Team-oriented and eager to learn
Basic knowledge of classroom routines and activities
Effective communication with children and families
Ability to assist with feeding, diapering, and activity support
Languages
English
Full Professional
Certification
STANDARD CPR AND FIRST AID CERTIFIED
VULNERABLE SECTOR CHECK: CLEAR
KNOWLEDGE OF CCEYA: TRAINED IN KEY REGULATIONS AND SAFETY STANDARDS.
Timeline
Customer Service Representative
Dollarama
07.2023 - 05.2024
Customer Service Representative
ATS Healthcare
01.2023 - Current
Warehouse Associate
Adidas
06.2022 - 06.2023
Tourism: Destination And Travel Management - Tourism
Conestoga College Institute of Technology And Advanced Learning
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