Gurjot Kaur

• Streamlined operational processes to enhance efficiency and reduce costs.
• Developed and implemented training programs for staff to improve performance.
• Analyzed workflow data to identify areas for process improvement and optimization.
• Coordinated cross-departmental projects to align operations with strategic goals.
• Monitored inventory levels and managed supply chain logistics effectively.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

Serving customer requests to the highest standards.

• Explained menu items and suggested appropriate options for food allergy concerns. Supervised daily operations to ensure optimal service quality and team performance
• Can easily handle big parties like 30 or 40 people.
• Listening and Resolving the customer’s reviews and complaints.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
• Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Handled customer complaints professionally, resolving issues through knowledge and commitment to service.

• MMHandled cash, credit, and electronic payments accurately.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Collaborated with team members to optimize workflow during peak hours.
• Greeted customers entering store and responded promptly to customer needs.
• Handled orders and served customers accordingly.
• Managed and maintained hygiene and cleanliness.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Maximized table turnover rate by managing reservations and seating arrangements.