Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chiagoziem Chukwunyem

Chiagoziem Chukwunyem

Toronto,Canada

Summary

Results-driven sales and operations professional with over 2 years of experience in tech sales, fintech analytics, and logistics. Proven track record of surpassing sales quotas by 110%, reducing inefficiencies by 40%, and enhancing customer experiences through data-driven solutions. Skilled in leveraging CRM platforms (Salesforce, HubSpot) and advanced analytics tools (SQL, Python, Power BI) to drive revenue growth and streamline workflows. Currently pursuing a Postgraduate Certificate in Project Management at Humber College, with a passion for operational excellence and client success. Recognized for adaptability, problem-solving, and fostering strong client relationships.

Overview

5
5
years of professional experience

Work History

Sales Representative

Fine Sight Solutions
Toronto, Canada
10.2024 - Current
  • Company Overview: Rogers Campaign
  • Exceed monthly sales targets by 110% through door-to-door promotion of Rogers telecommunication services, utilizing targeted lead generation and persuasive relationship-building
  • Optimize sales pipeline management with Salesforce and HubSpot, ensuring timely follow-ups and securing repeat business from high-value clients
  • Assess customer needs and overcome objections with tailored solutions, achieving a high closing rate on initial contacts
  • Rogers Campaign

Data Analyst

Paystack
Lagos, Nigeria
06.2022 - Current
  • Company Overview: Fintech Operations
  • Analyze transaction data for 200,000+ businesses using SQL and Python (Pandas, NumPy), identifying fraud patterns and reducing chargebacks by 18%
  • Design real-time dashboards with Power BI and Metabase, delivering actionable sales insights to merchants and improving revenue forecasting accuracy by 25%
  • Enhance payment workflows through user behavior analysis and A/B testing, cutting failed transactions by 12% and increasing checkout conversion rates by 20%
  • Automate ETL pipelines with SQL and Python scripts, slashing data processing time by 40% and boosting operational scalability
  • Partner with growth and product teams to provide data-driven insights, accelerating merchant onboarding by 30%
  • Ensure compliance with CBN and NDPR regulations, maintaining data security and integrity across all analytics processes
  • Fintech Operations

Operations Assistant

DHL
London, UK
01.2021 - 01.2022
  • Streamlined logistics processes using SAP Logistics and Oracle Supply Chain tools, ensuring on-time deliveries and high client satisfaction rates
  • Collaborated with cross-functional teams to resolve operational bottlenecks, enhancing workflow efficiency and reducing delays
  • Delivered exceptional customer service by addressing client inquiries and resolving issues promptly and professionally

Civil Engineering Intern

Dangote Cement Plc
Lagos, Nigeria
05.2020 - 04.2021
  • Performed quality control checks and site inspections, ensuring compliance with engineering standards on large-scale infrastructure projects
  • Supported project scheduling and budgeting with MS Project, coordinating with stakeholders to meet critical deadlines
  • Produced detailed technical reports using AutoCAD, improving documentation accuracy and clarity for project teams

Education

Postgraduate Certificate - Project Management

Humber College
Etobicoke, ON
02.2025

Bachelor of Science - Civil Engineering

Federal University of Technology
Owerri, Nigeria
08.2022

Skills

  • Salesforce
  • HubSpot
  • SQL
  • Python
  • Pandas
  • NumPy
  • Power BI
  • Metabase
  • Tableau
  • MS Project
  • SmartDraw
  • SAP Logistics
  • Oracle Supply Chain
  • AutoCAD
  • Revit
  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Word
  • Fraud Detection
  • Risk Analysis
  • Payment Optimization
  • Revenue Forecasting
  • A/B Testing
  • KPI Tracking
  • Financial Compliance
  • Problem-Solving
  • Communication
  • Collaboration
  • Critical Thinking
  • Attention to Detail
  • Adaptability
  • Time Management

Accomplishments

  • Consistently surpassed sales targets by 110% at Fine Sight Solutions through strategic communication and CRM expertise.
  • Reduced chargebacks by 18% and improved revenue forecasting accuracy by 25% at Paystack with advanced analytics.
  • Cut data processing time by 40% via automated ETL pipelines, enhancing operational efficiency.
  • Accelerated merchant onboarding by 30% with data-driven recommendations, driving business growth.

Timeline

Sales Representative

Fine Sight Solutions
10.2024 - Current

Data Analyst

Paystack
06.2022 - Current

Operations Assistant

DHL
01.2021 - 01.2022

Civil Engineering Intern

Dangote Cement Plc
05.2020 - 04.2021

Postgraduate Certificate - Project Management

Humber College

Bachelor of Science - Civil Engineering

Federal University of Technology

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Chiagoziem Chukwunyem