Mandeep Kumar
Windsor
Summary
Dynamic and results-driven professional with extensive experience at Parkland Fuel Corporation, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in quality inspection and medical administration, consistently achieving high standards and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Retail Store Supervisor
Parkland Fuel Corporation
Windsor
01.2023 - Current
- Serving as a Customer Service Representative at Parkland Fuel Corporation involves addressing customer inquiries and ensuring satisfaction through effective communication
- This role requires a strong ability to multitask and manage various customer interactions while providing timely solutions
- Continuous engagement with clients helps to foster a positive environment and promote loyalty
- Attention to detail is critical in handling customer requests and maintaining service standards
- Achieved high customer satisfaction ratings through exceptional service delivery
- Effectively resolved customer complaints, enhancing overall experience
- Maintained accurate records of customer interactions for future reference
- Collaborated with team members to streamline service processes
- Collaborated with other departments to ensure customer satisfaction
Quality Inspector
Maple Lodge Farms
Brampton
01.2022 - 12.2023
- In the role of Quality Inspector at Maple Lodge Farms, responsibilities included ensuring product quality and compliance with industry standards
- This position required meticulous attention to detail and the ability to identify potential quality issues effectively
- Collaborating with production teams was essential to maintaining high-quality outputs and addressing any discrepancies promptly
- Regular inspections and audits contributed to the continuous improvement of production processes
- Identified and reported quality issues, resulting in improved production standards
- Collaborated with teams to develop corrective action plans for quality defects
- Conducted regular audits to ensure compliance with safety regulations
- Monitored and updated process control plans to ensure compliance with customer specifications and industry standards
- Maintained accurate records of all quality assurance activities, resulting in improved traceability and compliance
Pharmacy Assistant
Star Medicos & Cosmetics
India
01.2021 - 12.2021
- Maintained patient records, including medical histories and prescription information
- Assisted with inventory management, ordering, and stocking of medications and supplies
- Answered patient inquiries and addressed any concerns regarding medications
- Verified patient prescriptions and identified potential drug interactions
- Followed safety protocols to maintain a clean and sanitary work environment
- Performed quality assurance checks to ensure accuracy of medications
- Participated in continuing education programs to stay up-to-date on pharmaceuticals
Pharmacy Clerk
Dhingra Medical Hall
India
01.2020 - 11.2020
- Utilized pharmacy computer systems to enter patient and prescription data
- Collaborated with pharmacy staff to ensure smooth daily operations
- Managed the pharmacy's inventory to ensure that all medications were in stock
- Provided technical assistance to pharmacists, pharmacy technicians, and other healthcare professionals
- Managed study supplies and pharmacy operations, ensuring compliance with regulations
Education
International Business Management & Logistics -
St. Clair College
Windsor05.2023
Mechanical Engineering -
Punjab Technical University
India04.2020
Design & Drafting -
Central Institute of Hand Tools
India12.2019
Skills
- Customer Service
- Organization Skills
- Effective Communication
- Microsoft Excel
- Multitasking Ability
- Medical Administration
- Quality Inspection
- Patient Care
- Sales
- CPR Certificate
- Problem solving
- Clerical Experience
- Continuous Learning
- Implementing pricing strategies
- Prescription Filling & Labeling
- POS & Cash Handling
- Insurance Processing
- Team collaboration
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Retail Store Supervisor
Parkland Fuel Corporation
01.2023 - Current
Quality Inspector
Maple Lodge Farms
01.2022 - 12.2023
Pharmacy Assistant
Star Medicos & Cosmetics
01.2021 - 12.2021
Pharmacy Clerk
Dhingra Medical Hall
01.2020 - 11.2020
International Business Management & Logistics -
St. Clair College
Mechanical Engineering -
Punjab Technical University
Design & Drafting -
Central Institute of Hand Tools
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