Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Smit Shah

Scarborough,ON

Summary

An aspiring goal-driven professional with exceptional interpersonal skills and a strong customer-centric approach to drive business success and customer excellence. Proven ability to excel in fast-paced environments, manage customer relationships effectively, and ensure high levels of efficiency and Customer experience, with overall experience of 2 years in client facing role. Adept at problem-solving and adept communication, with a keen eye for detail and a commitment to delivering superior service. Adaptability and ability to handle ever-changing business requirements and work under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Store Supervisor

Centex Petroleum
08.2022 - Current
  • Managing the store during the absence of the Supervisor or Manager, ensuring that the collection of cash and the details entered the system were accurate
  • Boosted store sales through effective merchandising and strategic product placement.
  • Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Additionally, ensured that the end-of-day balances were tallied, and any discrepancies found were investigated, with reports submitted to the Manager
  • Ensuring inventory level is maintained during the operating hours and order the inventory based on the demand.
  • Successfully drove new product lines to increase annual profits by 20%.

Customer Service Representative (Contact Centre)

Pizza Nova
09.2022 - 11.2023
  • Handled customer complaints by following the sop, achieving customer satisfaction of 95 %
  • Managed 100+ inbound calls from the customers and the franchise stores to address their concerns regarding past orders and ensure customer satisfaction to retain the clients
  • Offered customer advice and assistance, paying attention to special needs or wants
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
  • Tracked customer service cases and updated service software with customer information
  • Responded to customer calls and emails to answer questions about products and services
  • Answered a constant flow of customer calls with minimal wait times
  • Collaborated effectively with cross-functional teams to resolve customer issues and escalate complex cases as needed
  • Suggested management about certain process improvement due to which the output of contact center increased by 30%.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured all SLA are being taken care off in order to keep our team in top performer. Our team was a top performing team from last 3 quarter.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Associate Technical Recruiter

Alois Staffing
04.2021 - 05.2022
  • Conducted comprehensive candidate searches using various platforms, sourcing, and screening potential IT/Non-LI candidates for contract openings
  • Collaborated with team to serve one of largest Technology and healthcare clients like VMware and Becton and Dickinson, and Co to fulfil their 75+ openings during peak season
  • Cold calling to prospective candidates and try to explain to them job requirement
  • Recruited candidates for contractual positions which included: Project Managers, Business Analysts, System Engineers, Network Engineers, Quality Assurance Analysts, Programmer Analysts, Architects, etc
  • Recruited using social/professional networking sites/ATS like LinkedIn, getting referrals, Ceipal and using groups/blogs
  • Submit qualified candidates to open job requirements
  • Effectively utilized Internal Systems/databases to record different stages in recruitment process.

Technical Support Specialist

Maxicus
09.2019 - 04.2021
  • Worked as a chat support executive for one of the renowned food delivery aggregators
  • Was responsible to assist the customer query with proper resolution in minimum time, ensuring customer satisfaction
  • Handled multiple queries at the same time
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Resolved 80 technical support inquiries per day.
  • Recorded and maintained relevant notes for each client and work order.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Postgraduate Diploma in Strategic Management in Accounting - Accounting And Business Management

Centennial College
Toronto, ON
04.2024

Postgraduate Diploma in Business Analytics -

Seneca College
Toronto, ON
12.2022

Bachelor’s of Commerce -

Maharaja Sayaji Rao University, India
India
05.2021

Skills

  • Customer Service
  • Customer Relation
  • Selling & Promotion
  • Client Consultation
  • Microsoft Office
  • Tableau
  • Data Management
  • CRM
  • Strategic Planning
  • Inventory Monitoring
  • Personnel training and development

Certification

canadian securities course(CSC), 06/2024

Timeline

Customer Service Representative (Contact Centre)

Pizza Nova
09.2022 - 11.2023

Retail Store Supervisor

Centex Petroleum
08.2022 - Current

Associate Technical Recruiter

Alois Staffing
04.2021 - 05.2022

Technical Support Specialist

Maxicus
09.2019 - 04.2021

Postgraduate Diploma in Strategic Management in Accounting - Accounting And Business Management

Centennial College

Postgraduate Diploma in Business Analytics -

Seneca College

Bachelor’s of Commerce -

Maharaja Sayaji Rao University, India

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