Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurpreet Kaur

Customer Service
BRAMPTON

Summary

Professional Customer Service Professional with Extensive knowledge in Customer service, administration and management. Solid team player with outgoing, positive demeanor and proven skills inn establishing rapport with clients. Strong Leader and problem solver dedicated to streamlining operations to decrease cost and promote organizational Efficiency.

Overview

10
10
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Retail Store Supervisor

Circle K
09.2023 - Current
  • Guided and motivated team by establishing and communicating responsibilities and duties to each team member.
  • Counting the store Cash, depositing and handling withdrawals according to store needs.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Answering to customer complaints or Questions and helping them in saving money by choosing promotions.
  • Determined layout of store merchandise for visual appeal to consumers.

Team Lead

BEST BUY
Brampton, Ontario
09.2023 - 12.2024
  • Picking, Replanning and packing the electronics goods
  • Operating warehouse Equipment to move products in warehouse
  • Assigning Duties to Co-workers and assisting/ leading them in daily duties
  • Assemble product pallets to sort, put away and replan products according to daily plan.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Entering data into computer systems and RF guns
  • Maintaining work area neat and clean.

Customer Service Representative

Circle K
10.2022 - 09.2023
  • Processes Cash Transactions like Deposits, Debit and Credit and bill payments as per company standard procedures.
  • Trained, Mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Understand and Helped customers to complete purchases, locate items according to their need, and join reward programs.
  • Attaining Assign Goals by Promoting store promotions and incentive programs to increase overall sales revenue.
  • meeting personally and over the phone with customers to advise the promotions and clearing their complaints with solutions.

Administrative Assistant

EY
London, Ontario
01.2022 - 09.2022
  • Company Overview: EY is a global leader in assurance, tax, transaction and advisory services
  • Preparing and checking the invoice before checking the report
  • Scheduling meeting and appointments
  • Generating and formatting spreadsheets, documents and presentations
  • Accurate data entry to maintain organization records
  • Helped maintain office organization for aesthetic appeal and easy access to supplies, also placing orders for supplies
  • Receiving supply orders
  • Training new employees about company procedures
  • Collaborate to seniors to deliver information
  • EY is a global leader in assurance, tax, transaction and advisory services

Pharmacist

Baba Balwant Charitable Hospital
02.2019 - 10.2021
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.

Cashier

Airtel Store
08.2014 - 12.2018
  • Provided outstanding customer service to new and long standing customers by attending closely to concerns and solutions.
  • Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
  • Trained new hires on company policies and best practices, fostering a positive team environment.
  • Develop customer relationships to encourage repeat Business.

Education

Bachelor in Medical Laboratory Science - Medical

Punjab Technical University
Jalandhar, India
01.2014 - 05.2016

DIPLOMA IN PHARMACY - Pharmacy

GNIT COLLEGE DALEWAL
Hoshiarpur, Punjab, India

Skills

  • Conceptual Thinking

  • Troubleshooting

  • Mentoring

  • MS Office

  • Customer Relations

  • Effective Customer Upselling

  • Cash Management

  • Inbound Customer Calls

  • Negotiating terms

  • Assessing Fraud potential

  • Teamwork and collaboration

  • Time Management

  • Mail handling

  • Customer Service

Certification

Registered Pharmacist in India

Timeline

Retail Store Supervisor

Circle K
09.2023 - Current

Team Lead

BEST BUY
09.2023 - 12.2024

Customer Service Representative

Circle K
10.2022 - 09.2023

Administrative Assistant

EY
01.2022 - 09.2022

Pharmacist

Baba Balwant Charitable Hospital
02.2019 - 10.2021

Cashier

Airtel Store
08.2014 - 12.2018

Bachelor in Medical Laboratory Science - Medical

Punjab Technical University
01.2014 - 05.2016

DIPLOMA IN PHARMACY - Pharmacy

GNIT COLLEGE DALEWAL

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