Mallory Shean
Radium Hot Springs,BC
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
8
8
years of professional experience
Work History
Supervisor
Panorama Mountain Resort – T Bar
12.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Processing high volumes of sales daily, providing exceptional table service for clients, working alongside a large team in a fast paced environment
Womens Information and Safe Home Support Worker
Family Dynamix
08.2023 - 03.2024
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Server
The King Eddy Diner
01.2018 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Researcher for Jamaican Source Farm
Cuso International
12.2020 - 12.2020
- Participated in The Source Farm Community Development project during which I completed research in order to create spreadsheets and later secure partners in the sector working in the areas of organic regenerative agriculture; climate reduction and climate adaptation; disaster risk reduction; and rural economic development, including youth in agriculture as well as funding sources-donors, organizations and companies supporting initiatives in the above thematic areas
- Secured competitive research grants, ensuring project viability and sustainability.
- Gathered and organized information for research purposes.
Intern
Save the Children Fiji
09.2019 - 12.2019
- Assisting in community activities, supporting the team with fundraising and marketing; all within the context of disaster risk reduction
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Contributing to note taking on project design consultation, with different coastal government agencies
- Enhanced project visibility by maintaining up-to-date project status reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Barista
Bridgehead Coffee Shop
01.2017 - 01.2018
- Processing high volumes of sales daily, creating a clean and welcoming environment, preparing coffee based beverages and food items for clients at a cafe counter
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Honors Bachelor Degree - International development and Globalization
University of Ottawa
Ottawa, ON01.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Interpersonal skills
- Complex Problem-solving
- Idea development and brainstorming
- Strategic planning
- Program evaluation
- Project planning
- Policy and procedure development
- Budget management
Community Service
- Eco-Equitable Boutique, Boutique operations assistant, 2017-12, 2017-12, During my time at eco-equitable I helped to market the free womens sewing and business classes for immigrants to the Ottawa Area. As well as compiling data for future donations and partners into excel spreadsheets.
- Dalhousie Food Cupboard, 2018-12, 2018-12, Volunteering at the food bank included administrative tasks such as registering new clients, as well as ensuring clients were receiving the items which they came in to receive.
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Womens Information and Safe Home Support Worker
Family Dynamix
08.2023 - 03.2024
Supervisor
Panorama Mountain Resort – T Bar
12.2021 - Current
Researcher for Jamaican Source Farm
Cuso International
12.2020 - 12.2020
Intern
Save the Children Fiji
09.2019 - 12.2019
Server
The King Eddy Diner
01.2018 - 11.2021
Barista
Bridgehead Coffee Shop
01.2017 - 01.2018
Honors Bachelor Degree - International development and Globalization
University of Ottawa
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