Shelley Goodwin
Radium Hot Springs,BC
Summary
Experienced Management and Administration experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Community Links
07.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative
City of Airdrie
05.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Proficient in Microsoft Office and Perfect Mind.
Office Manager
Manage Sales & Marketing
01.2016 - 06.2022
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained CRM database with customer updates and report generation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Assistant Store Manager
Running Room
06.2017 - 04.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Advertising Media Sales Consultant
The Airdrie Echo
06.2014 - 05.2016
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Helped customers in determining design and layout of sold and spec ads.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Maintained and organized customer database of over 100 clients over 2 publication.
Florist Assistant
Floral Buds & Design
12.2011 - 10.2013
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Provided customers with courteous, knowledgeable and efficient service.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Warehouse Manager
Distinctly Tea
09.2010 - 10.2011
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
Retail Store Owner
Thyme Out
08.2007 - 08.2010
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
King City, ONAccounting - Principles of Accounting
Fanshawe College of Applied Arts And Technology
Woodstock, ONMicrosoft Office/ Microsoft Works
Fanshawe College of Applied Arts And Technology
Woodstock, ONSkills
- Organizational skills
- Clear oral/written communication
- Documentation expertise
- Friendly nature
- Customer Service Management
- Office administration
- Problem Anticipation and Resolution
- Strong computer skills
Timeline
Receptionist Administrator
Community Links
07.2023 - Current
Customer Service Representative
City of Airdrie
05.2022 - 07.2023
Assistant Store Manager
Running Room
06.2017 - 04.2020
Office Manager
Manage Sales & Marketing
01.2016 - 06.2022
Advertising Media Sales Consultant
The Airdrie Echo
06.2014 - 05.2016
Florist Assistant
Floral Buds & Design
12.2011 - 10.2013
Warehouse Manager
Distinctly Tea
09.2010 - 10.2011
Retail Store Owner
Thyme Out
08.2007 - 08.2010
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Accounting - Principles of Accounting
Fanshawe College of Applied Arts And Technology
Microsoft Office/ Microsoft Works
Fanshawe College of Applied Arts And Technology
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