Shubham Belwal
Radium Hot Springs,BC
Summary
Experienced hospitality professional skilled in leadership and customer service. Strong ability to drive team success and ensure exceptional guest experiences. Proven track record in organizational management and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Ridgeview Resort
Radium Hot Springs, British Columbia
02.2025 - Current
- Supervised front desk staff, providing training and support for excellent customer service.
- Handled guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Maintained accurate records of guest accounts and processed payments securely.
- Maintained meticulous recordkeeping of sales reports, revenue reports and invoices.
- Reconciled monthly revenue reports against the general ledger.
- Generated monthly revenue reports for senior management review.
FRONT OFFICE SUPERVISOR [MOD]
Fairmont Banff Springs
Banff, Canada
07.2024 - Current
- Oversee and assess daily operations of colleagues and guests while collaborating with Front Desk and Royal Service team
- Motivate, guide, mentor, and empower Front Desk team to transform moments into memorable experiences for guests
- Support colleagues in managing guest service challenges and ensure comprehensive tracking and follow-up on all guest issues to achieve service recovery
- Establish and uphold standards for department while aligning with Fairmont's core values
- Collaborate and engage effectively with leaders across department and hotel
HOTEL MANAGER
Inns North
Baker Lake, Canada
11.2023 - 06.2024
- Resolve operational challenges and obstacles by reviewing and monitoring business flow and associate performance.
- Maintain Hotel Inventory supplies for various departments, including housekeeping, Kitchen and administration.
- Schedule booking and check guests in and out during busy periods.
- Preparing the weekly reports for the directors and Board Members.
- Dealing with correspondence, complaints, and queries.
- Processing invoices and managing Hotel budgets.
OFFICE MANAGER
Northern Vision Development LP
Whitehorse, Canada
08.2023 - 10.2023
- Managing and organizing Office operations.
- Organizing meetings and managing databases.
- Helping Property manager with rental queries and paperwork.
- Booking transport and accommodation for board members.
- Provide quick and effective service to the guests.
- Provide basic administrative support, including processing of reports and financial transactions.
- Giving daily reports to the manager.
GUEST SERVICE EXECUTIVE
Cana Dream
Whitehorse, Canada
06.2023 - 09.2023
- Meet and greet guests.
- Provide a vehicle check of departing and returning RV.
- Provide quick and effective service to the guests.
- Resolve customer concerns and complaints.
- Provide basic administrative support, including processing of reports and financial transactions.
- Giving daily reports to the manager.
ASSISTANT GUEST SERVICE MANAGER
Holiday Inn Express
Windsor, Canada
02.2023 - 04.2023
- Ensured effective compliance with standard billing and operations procedures.
- Ensured the operations of the department are smooth and effective.
- Maintained a proactive and harmonious relationship between the Front Office divisions and other departments by ensuring effective and timely communication between all areas of responsibility.
- Maintained the Logbook and an effective follow up system.
- Checked the daily arrival list and monitored the movements of all VIP guests.
GUEST SERVICE AGENT/ NIGHT AUDITOR
Best Western plus
Windsor, Canada
05.2022 - 12.2022
- Performed all the front and back-office operations effectively.
- Handled walk-in reservations and guest check-outs.
- Checked the daily arrival list and monitored the movements of all VIP guests.
- Kept hotel financial records in order.
- Processed invoices, transactions, room charges, refunds, etc.
- Verified that all accounts are balanced and supported by documentation.
- Summarizing each night's operations and listing any follow-up tasks for management.
FRONT OFFICE SUPERVISOR (ACTING HOD)
Cerf Island Resort
Seychelles
10.2019 - 12.2021
- Ensured effective compliance with standard billing and operations procedures.
- Oversaw and optimized departmental operations for efficiency.
- Promoted proactive and harmonious relationships between Front Office and other departments through effective and timely communication.
- Maintained the Logbook and implemented an efficient follow-up system.
- Reviewed the daily arrival list and monitored arrivals of all VIP guests.
GUEST RELATION OFFICER
Cerf Island Resort
Seychelles
01.2017 - 09.2019
- Perform all the front and back-office operations effectively.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Handled Fidelio Point of Sales system day change procedure and Night Audit.
RESTAURANT OPERATION MANAGEMENT TRAINEE
Mainland China Specialty Restaurant
Chandigarh, India
10.2016 - 12.2016
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strategized plans to increase Food and Beverage revenue through innovative promotional concepts, specially drinks and customer-focused events.
- Motivating team and providing training to more than 20 captains and servers.
- Assisting in menu designing, menu engineering and preparing reports.
GUEST RELATION EXECUTIVE
Wave Cinema Multiplex
Rudrapur, India
06.2016 - 09.2016
- Ensured the operations of the department of Food Court and Box Office runs smoothly.
- Upsold daily specials Food and Beverage promotions to exceed daily sales goals.
- Handled guests' complaints and concerns.
Education
Post-Graduate Diploma - Hospitality- Hotel and restaurant
St. Clair College
Windsor, Ontario04.2023
Bachelor's degree - Hospitality and Hotel Management
Institute of Hotel Management
Lucknow, India01.2016
Skills
- Proficiency in hospitality software systems
- Effective time management
- Teamwork
- Excellent multitasking skills
- Ability to prioritize tasks
- Ability to work under pressure
- Handling guest's complaints
- Strong customer service skills
- Proficient in MS Office
- Flexibility to work different shifts
- Excellent organizational skills
- Attention to detail
Certification
- Helicopter ground handling by ZIL AIR.
- Food Handler Certification.
- Perfect Server- Waitstaff Training.
- Smart Serve- Responsible Service of Alcohol.
- Occupational Health and Safety Awareness and Training Workshop.
- Worker Health and Safety Awareness in 4 Steps.
- CPR First Aid Training.
Awards
- Employee of the Month, 12/01/18, Cerf Island Resort - Seychelles
- Academic Distinction, 01/01/22, St. Clair College- Windsor, ON
- Academics Honors, 01/01/22, St. Clair College- Windsor, ON
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Front Desk Manager
Ridgeview Resort
02.2025 - Current
FRONT OFFICE SUPERVISOR [MOD]
Fairmont Banff Springs
07.2024 - Current
HOTEL MANAGER
Inns North
11.2023 - 06.2024
OFFICE MANAGER
Northern Vision Development LP
08.2023 - 10.2023
GUEST SERVICE EXECUTIVE
Cana Dream
06.2023 - 09.2023
ASSISTANT GUEST SERVICE MANAGER
Holiday Inn Express
02.2023 - 04.2023
GUEST SERVICE AGENT/ NIGHT AUDITOR
Best Western plus
05.2022 - 12.2022
FRONT OFFICE SUPERVISOR (ACTING HOD)
Cerf Island Resort
10.2019 - 12.2021
GUEST RELATION OFFICER
Cerf Island Resort
01.2017 - 09.2019
RESTAURANT OPERATION MANAGEMENT TRAINEE
Mainland China Specialty Restaurant
10.2016 - 12.2016
GUEST RELATION EXECUTIVE
Wave Cinema Multiplex
06.2016 - 09.2016
Post-Graduate Diploma - Hospitality- Hotel and restaurant
St. Clair College
Bachelor's degree - Hospitality and Hotel Management
Institute of Hotel Management