Hi, I’m
Leeland Whan
Kelowna,BC
Summary
An excellent communicator and problem-solver with a proactive approach to HR management. Proven ability to enhance organizational efficiency, manage performance, and foster positive workplace cultures through HR Information Systems. Skilled in recruiting, compliance, and conflict resolution, with a focus on driving HR initiatives and improving employee satisfaction.
Overview
3
years of professional experience
1
Certification
Work History
Panorama Mountain Resort
Great Hall, Hut One Cafe, and Catering Manager
10.2023 - 05.2025
Job overview
- Cultivated and sustained robust relationships with clients, ensuring seamless communication and a comprehensive understanding of their unique needs and preferences.
- Spearheaded a dynamic team of catering professionals in the strategic planning, organization, and execution of events, ranging from intimate gatherings to large-scale weddings and corporate functions within the resort setting.
- Developed and executed cost-effective strategies that led to a 15% reduction in operational expenses while upholding exemplary service quality standards.
- Achieved a remarkable 400% increase in sales by conducting an in-depth analysis of food and beverage trends, thereby implementing a captivating menu designed to entice guests.
- Collaborated closely with the culinary team to create innovative and visually appealing menus, thoughtfully tailored to accommodate diverse preferences, including specific dietary restrictions.
- Established and uphold rigorous sanitation and safety protocols, resulting in an impeccable compliance record with health and safety regulations.
- Conduct regular training sessions for catering and bar staff, aimed at enhancing service quality, fostering teamwork, and ensuring adaptability to the dynamic requirements of various events.
The Post Hotel
Assistant Dining Room Manager
07.2022 - 10.2023
Job overview
- Oversaw and coordinated the scheduling of the 25-member food and beverage team.
- Supervised and managed the operations of the dining room.
- Ensured that the guests experience surpassed their expectations.
- Assigned tasks to staff across multiple departments to ensure the successful execution of events.
- Developed and implemented training programs to equip staff with the skills necessary to deliver an exceptional guest experience.
- Supervised product ordering and maintained optimal inventory levels to ensure proper stock management.
- Managed employee retention strategies and was accountable for overseeing the employee dismissal process.
Education
University of Lethbridge
Bachelor of Management from Human Resources and Labour Relations
01.2022
University Overview
- Relevant Courses:
- Collective Labour Relations
- Advanced Organizational Behavior
- Canadian Labour and Employment Law
- Management Policy and Strategy
Southern Alberta Institute of Technology
Diploma from Hospitality Management
01.2020
Skills
- Employee Relations
- Conflict Resolution
- Training and Development
- Talent Acquisition
- Leadership
- HRIS
- Computer Systems
Languages
English
Native or Bilingual
Certification
- WSET Level 2
- Serving It Right
Timeline
Great Hall, Hut One Cafe, and Catering Manager
Panorama Mountain Resort
10.2023 - 05.2025
Assistant Dining Room Manager
The Post Hotel
07.2022 - 10.2023
Southern Alberta Institute of Technology
Diploma from Hospitality Management
University of Lethbridge
Bachelor of Management from Human Resources and Labour Relations
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