Malidu Heshan
Parksville,BC
Summary
Driven professional with a proven track record in the food service and sales industries, notably at Tigh Na Mara. Excelled in enhancing customer satisfaction and increasing sales revenue through expert application of customer service and upselling techniques. Skilled in dough preparation and sanitation, demonstrating a blend of hard and soft skills to achieve superior results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tigh Na Mara
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Pizza Maker
Pizza Hut
11.2021 - 05.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Sales Representative
Uniliver
10.2020 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Sirambiadiya Vidhyalaya, Puttalam Sri Lanka
Puttalam,SrilankaAnanda National College, Puttalam Sri Lanka
Puttalam,SrilankaSkills
- Customer Service
- Team Player
- Accuracy and efficiency
- Quick Learner
- ● DOUGH MASTER EXPERT - Dough preparing process, Scale calibrate, Oil pump calibrate , Sanitizing all dough contact area, etc
- PASTA STATION EXPERT - Pasta boiling process, Pasta preparation etc
- PRODUCTION EXPERT - Pan Pizza, Thin crust, Stuffed crust preparation,
- Vegetable cut size and Sanitizing process preparation of all kinds of
- Sauces that are used for Pizza and Pasta
- SERVICE EXPERT - Handling cashier process, Serving, Cash outing, Clear
- the table in timely manner, Handling the customer with “yes” Attitude
- Handling the first in first out process, Stock delivery process, Thawing and Taking month end stock process
Languages
English
Professional Working
Sinhala
Native or Bilingual
Tamil
Limited Working
Certification
*Pizza hut speed of service certificate -2022 *Certificate of Grade 5 Scholarship Examination -2011
*International Kayodan Martial Art Association -2014
Timeline
Food Counter Attendant
Tigh Na Mara
06.2023 - Current
Pizza Maker
Pizza Hut
11.2021 - 05.2023
Sales Representative
Uniliver
10.2020 - 10.2021
Sirambiadiya Vidhyalaya, Puttalam Sri Lanka
Ananda National College, Puttalam Sri Lanka
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