Lorine Basile
Windsor,ON
Summary
Ethical Cage Cashier dedicated to providing a flawless and fast service to customers with an upbeat and positive attitude. Comfortable handling up to $250,000 in both CDN and USD currencies throughout daily shifts. Well-versed in accurately cashing out employee tips, exchanging paper currency for chips and coins and resolving guest complaints effectively and tactfully. Committed to delivering prompt, accurate and excellent customer service at all time.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Food Attendant
Caesars Windsor
Windsor , ON
09.1994 - 09.1996
- Assisted in the preparation of food items such as sandwiches, salads, and other dishes.
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
- Stocked shelves with food supplies and equipment.
- Displayed prepared foods attractively on trays or plates according to set standards.
- Rang up orders at the cash register and accepted payment from customers.
Casino Cashier
Caesars Windsor
Windsor , ON
09.1996 - 10.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Provided exceptional customer service by living the Caesar's Windsor brand which includes welcoming guest, attending to their needs, and creating a memorable gaming experience.
- Through knowledge of risk and compliance which include the following processes: Front Money Accounts, Global Credit Card Advances, STR ( Suspicious Transaction Reporting), LCT ( Large Cash Transactions), Money Laundering, Counterfeit Currency, Cash Handling Security Procedures (Movement of cash, chips and tickets).
- Provide advice to every client on all promotions and events available at their own tier level.
- Introduce Caesars Rewards and its benefits/ features to every client.
- Processed various cash transactions and answered gaming customers questions.
- Performed opening and closing procedures for assigned shift.
CSR
RBC
Windsor , ON
10.2022 - Current
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Education
Hotel And Resort Management
Fanshawe College of Applied Arts And Technology
London, ONWindows and Excel Training Program
Computer Ease
Windsor, ONSkills
- Cash Register Operation
- Cooking Instruction
- Dish Preparation
- Food Preparation Techniques
Certification
- Smart Serve Ontario- Certificate No: 100601416558
- OLG ( Ontario Gaming Commission) License Holder
- Food Handler Certificate
Timeline
CSR
RBC
10.2022 - Current
Casino Cashier
Caesars Windsor
09.1996 - 10.2022
Food Attendant
Caesars Windsor
09.1994 - 09.1996
Hotel And Resort Management
Fanshawe College of Applied Arts And Technology
Windows and Excel Training Program
Computer Ease
- Smart Serve Ontario- Certificate No: 100601416558
- OLG ( Ontario Gaming Commission) License Holder
- Food Handler Certificate
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