Sarah Perciballi
Windsor,ON
Summary
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
09.2024 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Medical Office Manager
Dr. Tiffany Czilli
04.2018 - 08.2025
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2025
High School Diploma -
E.J. Lajeunesse
Windsor, ON06-2018
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Data entry
- Document filing
- Organization
- Ethics and professionalism
- Oral communication
- Client communication
- Team leadership
- Attention to detail focus
Languages
English
Native or Bilingual
Timeline
Pharmacy Assistant
Shoppers Drug Mart
09.2024 - Current
Medical Office Manager
Dr. Tiffany Czilli
04.2018 - 08.2025
Bachelor of Science - Psychology
Wayne State University
High School Diploma -
E.J. Lajeunesse
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